Discounted merchandise is not eligible for return or exchanges.
In order to ensure the health of the dogs/cats, once sold, returns and exchanges will not be provided unless there are quality problems.
Please make sure to check the size before ordering.
Damage or Defective Items: If you received a damaged items or wrong items are received, please contact us ASAP at jellopetsfriends@gmail.com
To be eligible for a return, the item must be in the original packaging with the TAG ON please.
We will issue your refund within 4-5 days once the item is received.
We will not accept any exchange request for mystery box orders.
If you have any questions please contact us at: jellopetsfriends@gmail.com we can assist you step by step.

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