One of our clients has made multiple attempts to submit a form but it didn't pass through Google form
https://formfacade.com/dashboard/101088207158892058846/oldeditor/form/1FAIpQLSfThz9Eexq0bqyMaZ5hn9y5-TX6WoXNzun26F5xB0FlehWRGQ
#1444
Can you investigate and let me know what is the problem and how this can be fixed?
Here is the error message when I tried to resubmit it from the back end
Submit failed
A Error: Not able to update this response in Google Forms. Submit it again. Contact owner, if this error occurs repeatedly.
Many thanks in advance
Hi Alex, If the error for response shows "Not able to update this response in Google Forms'', then this indicates that the submit was successful and the response was recorded in Formfacade, but not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Please check your google forms set up.
Wed Jun 12 2024
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