You can enable the Notify respondent option in Formfacade to send confirmation emails to form respondents when they submit the form. This is possible only if you are collecting their email addresses. Formfacade does not have an option to CC other users in the confirmation email. However, you can use the Notify collaborators option to send a separate email to your team when new responses are received. Is your office administrator receiving an email from form.notify@mailrecipe.com? If so, they may have been set up to receive notifications using the Notify collaborators option. Check email status Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.