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Not getting the notification emails that the form has been completed
I would like to be notified when forms are submitted.
Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify collaborators > setup wizard will be displayed > enter your email address and click Next > update the subject and click Next > update the message as required, click More and enable the attachment > click Next to complete the setup. When the user signs and submits the form, a notification email will be sent to your email with a copy of the signed form.
Hello there. My name is Hoss and I was wanting to remove my name from the top banner of the esign webpage that was created. At the top of the page it says “Hoss Aneece’s Website” and I cannot seem to find an option to disable this. Alternatively, could you change the name to “Poison Tattoo Studio” for me? Thank you
Hi Hoss, To change the name displayed in the header, you can update the business name in the Theme settings. Login to Formesign using the registered email account. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer (This site belongs to...), upload your logo and click Save. Please note that the theme settings are for your account and it will be applied for all the forms you create using your account.
I'm very frustrated with your product. I need to create an order form in Swiss Francs, and every time I create a form, it automatically puts the pricing in Brazilian Reais. Please fix this!
When you use the Neartail templates to create your order form, the default currency is automatically set based on our locale. You can update the currency in your form. Login to Neartail > list of your forms will be displayed > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon for the submit section > Button settings page will be displayed > select the preferred currency and click Save.
when I submitting, it always said not able to update this response in google forms. submit it again.
When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. You are getting this error because of missing answers for required questions. You have added additional questions in google forms, but these changes were not synced with Formfacade or the users had already started filling the form before these changes were made. If you submit a response now, it should work without any issues. Please try this and let us know.
confirmation emails are also being sent to my office administrator and I can't figure out why
You can enable the Notify respondent option in Formfacade to send confirmation emails to form respondents when they submit the form. This is possible only if you are collecting their email addresses. Formfacade does not have an option to CC other users in the confirmation email. However, you can use the Notify collaborators option to send a separate email to your team when new responses are received. Is your office administrator receiving an email from form.notify@mailrecipe.com? If so, they may have been set up to receive notifications using the Notify collaborators option. Check email status Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
I am trying to train the AI through promptrepo extension, but after selecting the input and output fields, the publishing button doesnt respond at all, the response from the API is an internal server error (500), this has happened from morning and I am not able to train the model at all
I already assigned points to my form using Formfacade. but i deleted the score section on Googleforms! how can i get my scores messages back ?
Google Forms does not have versioning. So, you cannot restore the deleted questions or sections. You will have to redo the score calculations. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the last question to select it > click on the + add question icon > a new question will be added below the selected question > enter the title "Total Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS() formula in the Calculate option > select Hidden for the Appearance option and click Save. Formfacade - Assign points demo https://youtu.be/zberDwRdLv8
change password to my account
Hi Angeline, Neartail uses google signin. You will have to change the password for your google account.
I can't seem to change the preview photo that pops-up when I share my link. It always show my face photo (the profile photo of my email account that I used to login), instead of my business logo that I uploaded. Whenever I share the link through my social network, my face always shows up as the thumbnail of the link.
Hi Jerry, When you subscribe to the paid plan, the profile picture will be automatically replaced by the logo you have uploaded. Some notes for your reference. ➢ Header text can be customised by free and paid users. ➢ Header logo (applicable only for Minimal theme) can be customised by free and paid users. ➢ Footer text can be customized by free and paid users. ➢ Footer logo can be customised only by paid users. ➢ Disclaimer and report abuse will always be displayed in the Formfacade share link.
I am not able to integrate promptrepo into my project, the extension is not working in google sheets, also if there is any documentation, please share it
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
I am a therapist and want to create a form to asses my clients using a Google form with three sections. I want to be able to scale the answers (different point values for each answer) and total the scores for each section. Is that possible using the Formfacade??
Yes, you can use Formfacade - Assign points addon to assign different point values for each answer and calculate total scores for each section. Step 1: Customize using addon Open your form in google forms > click on the addon icon > click Formfacade - Assign points > click Configure score > setup wizard will be displayed > skip the quick step to assign points by clicking Next > uncheck the option to record the score and display it in the confirmation message, click Next > click Proceed Step 2: Assign points for each question Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on a question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > Answer settings page will be displayed > assign the points for answer choices and click Save. Repeat the steps for other questions in the form. Step 3: Calculate Section Scores Add a short answer question at the end of each section and use the POINTS(SECTION) formula in the Calculate option for that question to calculate the section score. Instructions below. In the Formfacade Edit page, click on the last question in the first page in your form > click on the + add question icon > a new question will be added below the selected question > enter the title "Section Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS(SECTION) formula in the Calculate option > select Hidden for the Appearance option and click Save. Repeat the steps for other sections in your form. Calculate section scores https://formfacade.com/calculate/assign-points-calculate-scores-for-each-section-google-forms.html Formfacade - Assign points demo https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252
I live in Lagos Nigeria and I would like to add a local payment platform to my order form.
Hi Dayo, Currently, Neartail supports Stripe (Card, Apple Pay) and PayPal for automated payments. Stripe is not yet available in Nigeria. Paystack integration is part of the roadmap.
There is an automatic registration fee, I'm unsure how to remove it. Each family member is given the option, once they select their family size that should be their title, however an additional registration fee is automatically attached.
You have added a dropdown field "Registration fees" that has answer choices with $ amounts. Please delete this dropdown field and use the add product option to set up the registration fees. Delete "Registration fees" dropdown field Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the "Registration fees" dropdown field to select it > click on the trash icon to delete this field. Add product In the Neartail Edit page, click on the Add product icon > a new product will be added below the selected field > enter the title "Registration fees", select "Sold by variants" product type, enter the default price $50, set max quantity to 1 and enter the different options -- Single, Couple, One parent and one child, Family of 3, Family of 4, Family of 5, Family of 6 and Family of 7 -- as variants (see attached screenshot below) > click on the settings gear icon > Product settings page will be displayed > click Variant price and enter the price for the different variant options > click Save.
The preview form shows my title out of size, trying to test this product
You have selected the Colorful theme. In the Colorful theme, the banner image will be set as a cover image that will be displayed at the top. The banner image has an overlay depending on the primary, secondary color. Cover style is applied to the banner image so that it keeps the aspect ratio and fills the given dimension depending on the screen size. Users will have to click on the start button to view the form. If you would like to display the banner image as is and automatically resize based on the device, please use the Minimal theme. In the Minimal theme, the banner image will be displayed above the form title. Users will directly see the form when they open the link. You can set the primary color that will be used for the button and the secondary color will be set as the background color for the page. Select theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, Theme settings page will be displayed on the right pane. Select Minimal theme. Click Page. Enter the required text in the Title (header), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo to replace the default profile picture.
I have registered for the Hackathon which u guys have organized, could you please share what do we have to do in there
Hello - I made a copy of a form that was closed - on the main screen it says it is Active however when I click the link to test it says it is closed... help! The form in question is titled "Caravel Spirit Wear Store" - thanks!
Hi Jessica, when you make a copy of the form that is closed, the copied form will also be closed by default. You will have to open the form to start accepting responses. Reopen form Login to Neartail > list of your forms will be displayed in the Forms dashboard > click on the more option for the form you would like to use > click Reopen > confirmation popup will be displayed > click Yes to open the form and allow users to submit it. Copy form, Edit form & Open form When you click on the Make a copy option, popup to rename the form will be displayed > enter the form name and click Proceed > Edit page will be displayed > You will be able to make edits to the closed form > To start accepting responses, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > disable Close this form option and click Save.
We want to collect personal health information (PHI) via my Google form. Our current Google Forms are HIPAA compliant, but we want to make them look better. Formfacade looks like a great solution, but we are concerned that using FormFacade will jeopardize this data. Does FormFacade process any of the data entered in the forms or does it just change the appearance of the google forms?
Hi Colin, When you use the Formfacade share link or the embed code to collect responses, the responses are recorded in Formfacade and Google Forms. If you would like to create a HIPAA compliant form, then you should subscribe to the HIPAA form paid plan. HIPAA Form https://formesign.com/hipaa/
Hello, I want to create a form for my delivery drivers to upload temperature monitor information. It comes in a file type of ".ttv". I am unable to attach these in the form facade. Can you please assist with this and allowing this file type?
Hi Charlie, If your primary requirement is to collect files, you should subscribe to the file upload plan 10gb, 100gb or 1tb. You will be able to increase the max file size to upto 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to automate using Apps script or Zapier, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Restrict file types Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the file upload question to select it > Question settings page will be displayed > click Answer > add the list of allowed extension types and click Save.
Trash message i cant delete
Hi Kapla, You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Hello, I am trying to track where my form submittals are coming from and there are a handful that register as near.tl All the other ones show they are either organic from our website or come from a Facebook Ad with the associated campaign and ad numbers. I have no idea what near.tl is can you please help.
Hi Brett, the standard short link for the forms uses the near.tl domain. Are you trying to track the submissions in Google Analytics? New reports You can now track the source of form submissions in Formfacade Reports. You can include the source data and create simple or custom aggregate reports as required. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the Response summary report > click on the three dots more icon in the top right corner > click Edit columns > check the source data to include it in the report > click Next > click Finish.
On the manual Venmo payment screen, if you are ordering on a mobile phone, you can't take a picture of your screen. I need a way to add the link to the page so they can pay and then mark complete.
Hi Doug, if you have enabled manual Venmo payments in your form, a QR code will be displayed on desktop, while a "Pay now" button will be displayed on mobile. When the user scans the QR code or clicks the 'Pay Now' button, the amount will be pre-filled. They can make the payment and then click on the "Mark as paid" button.
Hello, When a user completes their form, their document is also uploaded into Google drive. We then view the form results in Google Sheets. Is there anyway the google drive link to the uploaded document could be automatically added to the google sheet? Thank you, Ruth
Hi Ruth, When a user uploads files and submits the form, the link to the uploaded files will be recorded as a response to the file upload question in Google Forms and the linked Google Sheets. You can also set up the form to sync the uploaded files to your Google Drive folder. However, the Google Drive file links will not be recorded.
Good morning, I would like my Italian forms to display "ALTRO" instead of "OTHER" when users select that option. Is this possible?
Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the multiple choice question to select it > click on the settings gear icon > Form settings page will be displayed > click Placeholder > enter Altro in the placeholder option and click Save.
For the email response, is it possible to have a different response based on a form field? For example, I want the user to select an option from a drop down form field and based on their selection, email them a code after submission. Is this possible?
Hi Lauren, would you like to customize the entire email message for each dropdown option, or only update the code within the email message based on the dropdown selection?
how to connect a different stripe account
When you set up card payments for the first time, you'll see the option to configure a Neartail Stripe connected account. Once configured, the same Stripe account will be used for all the forms you create with your account. Please note that you cannot change the Stripe account once it's set up.
Disable Payment
Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, scroll down to the bottom of the page > click on the Edit link for the payment section (see screenshot below) > Payments settings page will be displayed > click Disable > click Save.
How do I create a confirmation email that can be sent to anyone who submits my form?
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email field from the list and click Next (note: this email field must be a mandatory field in the form) > update the subject and click Next > update the message and click Next to complete the setup. When you set up the email notification using Formfacade, you can customize the subject and message as required. You can use the ${response()} formula to show a summary of all the answers or click on the @ icon in the message editor and select the required field from the list to include it in the message.
Hi, I am looking for information on how to set limits of number of forms being submitted per day. We are currently receiving too high volumes to manage the workload of forms and want to know if we can set a daily limit.
Currently, Formfacade does not have a built-in feature to set a daily limit on the number of form submissions. As a workaround, you can manually monitor the submissions and close the form when you reach your desired limit for the day. Close form Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > check close this form option, add a custom message and click save.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.