Hi Lisa, When you set up the payments in your form, they will be saved in your account settings and used for all your forms. If you’d like to use different PayPal accounts for two different forms, you’ll need to sign up for Neartail with two separate email accounts, one for each form.

Hi Lisa, If you have enabled Stripe or Paypal automated payments, the transaction id will be recorded in the Neartail orders page. You can click on this reference to link to view the transaction details. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order (#22, #23) to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id in the Payment details section to view the transaction in Paypal.

Hi Jordan, If you would like to redirect users to a webpage when the user submits the form, you can use the Formfacade addon for Google Forms. Open your form in Google Forms > click on the addon icon > click Formfacade > click Customize this form > click Customize > Formfacade Edit page will open in a new tab > In the Edit page, scroll down the to the submit section > select Redirect to a webpage, enter the url > click Share > In the Share page, click Link > copy the short link and share it with your users to collect responses. Use Neartail to enable payments If you would like to collect payments in your form, you can use our Neartail addon for Google Forms. Open your form in Google Forms > click on the addon icon > click Neartail > click Calculate order amount > select the currency, click Next > select the Calculate from price or Fixed amount option, click Next > click Customize > Edit page will open in a new tab > In the Neartail Edit page, scroll down to the payment section > click Enable payments > click Enable > The payment options supported in your country will be displayed. You can configure any of these options in your form. We have integrated with Stripe and Paypal for automated payments. In addition, you can also enable manual & offline payment methods such as Cash App, Zelle, cash on delivery, bank transfer, check.

There are two options to sync the responses to Google Sheets: 1️⃣ Export data from Formfacade Reports Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the settings gear icon > click Sync all responses. Please note that this is not a real time sync; the responses will be synced to the sheet whenever you click on the sync all responses option in the Formfacade Reports page. Once synced, you cannot change the linked google sheet. Formfacade does not have permission to create a sheet in your Drive. When you export data from Formfacade Reports to Google Sheets, the sheet is created in the service account, and your email address is added as a collaborator to provide access. The first column, which contains the unique ID, is locked. You will not be able to delete rows, apply formatting or create filters that affect this column. 2️⃣ Sync Google Forms responses to Google Sheets By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. Sync responses to Google Sheets Open your form in Google Forms > click Responses > click Link to sheets and follow the prompts to set up the sync to google sheets.

Hi Edward, you have added a number greater than 0 response validation with a custom message 'You must select items before placing an order!' for the Order Amount field in the form. If you would like to allow users to submit their order even if the amount is zero, then you should remove this response validation for the order amount field. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the order amount field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > delete the response validation and click Save.

File upload subscription If your primary requirement is to collect files and sync them to your Google Drive, you can subscribe to the file upload plan 10gb, 100gb or 1tb and setup your form. You can increase the max file size to upto 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, embed form, enable unlisted links to automate using Apps script or Zapier and sync the uploaded files to your google drive. File upload pricing and plan details: https://formfacade.com/file-upload/pricing.html Sync uploaded files to Google Drive: https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html File name The default file name includes the unique id and the name of the file as uploaded by the respondent. For example, PFxxxxxxx - <default_name>. If you map the name or email field in the Respondent settings, the file name will include this field as well. For example, PFxxxxxxx - <name> - <default_name> Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Respondent settings page will be displayed > select the relevant fields the name, email option and click Save.

Hi Kiara, You have used the SUM function, which manually adds the numeric values of the answers in the formula. Please delete the existing formula and use the POINTS() formula instead in the Calculate option for the “Marks of a Disciple Quotient” question. When a user selects 1 as the answer for a linear scale question, the SUM function simply adds 1, instead of the 5 points you assigned to that answer choice. The POINTS() formula, on the other hand, automatically calculates the total score by adding the points assigned to each answer choice selected by the user.

There are two options to close the form. 1️⃣ Close your form in Neartail by enabling the "Close this form" option in the Form settings page. When you close your form in Neartail, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings will be displayed > click Advanced > uncheck Close this form option and click Save to reopen the form. 2️⃣ Close your form in Google Forms by disabling the accepting responses option in the Responses page. When you close your form in Google Forms, you will not be able to access or edit the form using the Neartail editor. Open your form in Google Forms > click Responses > enable the accepting responses toggle button > click on the addon icon > click Neartail > click More options > click Update or Customize to sync the changes to Neartail. You will then be able to make edits and access responses in Neartail. Note: It seems that the google form associated with the form link you shared has been deleted. You will need to create a new form from scratch.

Hi Lee, The "Proceed to checkout" button in the cart page will always show the first page with the required fields in the form. Since you have added required fields in the home page to collect the contact details, the users will be redirected to the home page when they click on the Proceed to checkout button. Configure checkout page Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the configure key fields icon in the bottom right corner at the end of each page (see screenshot below) > select the relevant page for the "Configure the checkout page" option and click Save. Please try this and let us know if you have any questions.

There are three options to create a form: 1️⃣ Customize an existing google form using the Formfacade addon. 2️⃣ Use the import via url option in Formfacade. 3️⃣ Create a form using our templates. If you have already created your form in Google Forms, then you can install the Formfacade addon from Google Workspace marketplace > open your form in Google Forms > click on the addon icon > click Formfacade > click Customize this form > click Proceed > Formfacade Edit page will open in a new tab > make the necessary edits in the form. Once you have customized your form, click Share > In the Share page, click Link > copy the short link and use it to collcect responses or click Embed > select your website platform, click Next > copy the embed code and add it in your website to embed the form. Formfacade supports public forms only. You must disable Google Forms features that require signin to use your form with Formfacade. For more details, refer to the link below. https://formfacade.com/website/form-not-publicly-visible-fix.html

You have enabled the "Go to section based on answer" option for the last two multiple-choice questions in your form. Please note that the form navigation will always be determined by the answer to the last question. This is the expected behavior. If the user selects "Yes" for the question “Did you have at least some experience with church during your high school years?”, they will continue to the next page. Otherwise, the form will show the submit option. The answer to the question “Do you consider yourself Christian?” does not affect the form navigation.

Hi Adrian, Neartail uses Google Signin for login. To change your password, you will need to update the password for your Google account.

Hi Louise, You can move responses to the Trash status and enable Strict privacy to delete these responses. The responses in the Trash status will not be included in the Formfacade Reports. When you sync for the first time, Formfacade will automatically create a new Google Sheet and sync the responses to it. After that, each time you click on the sync option, new responses will be synced to the same sheet. Please note that it is not possible to select a different destination Google Sheet. I'd recommend you to use Formfacade Reports that allow you to apply filters and select the reporting period to view the new registrations. If you prefer to view it in sheets, then the workaround is to make a copy of your form and use it to collect responses. Duplicate form Login to Formfacade > click Forms > list of your forms will be displayed > click on the More option form you would like to duplicate > click Make a copy > enter the form name and click Proceed > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. You can then use the share link for this form to collect responses. Formfacade: Sync responses to sheets You can sync responses from Formfacade to Google Sheets. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon > click Sync all responses to google sheets. Google Forms: Link to sheets If you have enabled the "Submit to Google Forms" option, the responses will be recorded in Google Forms. You can then use the "Link to Sheets" option in Google Forms to automatically sync responses to Google Sheets in real time.

Hi Mircea, to change the currency in your form, please follow these steps: Login to Neartail > click Forms > click on the form you want to edit > Edit page will be displayed > scroll down to the submit section > click on the settings gear icon > Button settings page will be displayed > select your preferred currency and click Save.

Hi Silvia, You should make a copy of the form in Formfacade to duplicate it with the customization. Login to Formfacade > click Forms > list of your forms will be displayed > click on the More option for the form you would like to duplicate > click Make a copy > enter the form name and click Proceed > Edit page will be displayed > You can make any required edits and use the share link to collect responses.

Hi Pradeep, you can add a response validation to allow users to select only specific days of the week. To set this up in your form, please follow the instructions below. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the + Add field icon > enter the title, select the Date question type, enable the required toggle button > click on the settings gear icon > Question settings page will be displayed > click Answer > click Configure for the Validation option > select "Allow specific days of the week" > enter the preferred days in the "Select days" option and click Save.

Hi Simon, You can update the email subject and the message directly in Neartail. Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > follow the prompts to update the email setup.

Hi David, The response ID will be displayed in the response card on the Formesign Responses page. Additionally, the name and/or email will be displayed based on the mapping in the Respondent Settings page. Currently, you have incorrectly mapped the Date field to the Name option in the Respondent Settings page. Please follow the steps below to update this: Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Respondent settings page will be displayed > select the correct field for the Name option and click Save.

Hi Romona, Formesign does not offer a free plan, only a 7-day free trial. You get the first 20 responses free during this trial period. You will need to subscribe to the paid plan to use Formesign after your trial ends or collect more than 20 responses. Your free trial ended in August, which is why you are seeing the upgrade message when you login to Formesign.

Setup sync to drive Open your form in Google Forms > click on the addon icon > click Formfacade - File upload > click Sync to drive > select the folder and click Select to set up the sync. Formfacade will automatically create a separate subfolder for each file upload question in your form and sync the files whenever a new response is submitted. Sync status Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on a response to view the details > scroll down and check the Additional details section > The status for "Google Drive" should be displayed as "Synced". Otherwise, it will display the error message along with the option to resync. Form responses When you customize your form and use the Formfacade share link or the embed code to collect responses, the form submissions including the uploaded files will be saved in Formfacade. You cannot disable this. You can manage and delete the responses using the Formfacade Responses page. HIPAA forms If you would like to customize using your google forms & make it HIPAA compliant, then you will need to subscribe to the Formesign HIPAA form paid plan that includes HIPAA features and BAA. https://formesign.com/hipaa/pricing.html Notification emails Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots more icon next to the Submitted status > click Notify collaborators > follow the prompts to complete the email set up. To notify multiple collaborators, you can use a comma as a separator to add multiple addresses.

By default, Formesign generates a unique response ID for each submission, and this cannot be customized. This response ID will be displayed in the response card on the Formesign Responses page as well as in the file name of the generated signed PDF. Additionally, the name and/or email will be displayed based on the mapping in the Respondent Settings page. Currently, you have incorrectly mapped the Age field to the Name option in the Respondent Settings page. Please follow the steps below to update this: Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Respondent settings page will be displayed > select the correct fields for the Name, Email option and click Save. Please try this and let us know if you have any questions.

Hi Claudia, The formula you have used is incorrect. If you would like to add 12 days to a given date, please use the add function. The add function can be used to add seconds, minutes, hours, days, months or years to a date or date & time question. Syntax: inputdate.add(number, term) where - number: a number value that must be added to the date or date & time - term: determines whether to add seconds, minutes, hours, days, months or years - inputdate: the date to consider in the calculation. This can be date or date & time question or a formula that returns a date or date & time. Example usage: TODAY().add(3,"days") TODAY().add(6,"months") TODAY().add(2,"years") NOW().add(3,"hours") NOW().add(25,"minutes") NOW().add(10,"seconds")

Hi Frederik, When you export for the first time, a new Google Sheet will be created. After that, each sync will continue to update the same sheet. Currently, it isn’t possible to unlink and connect to a different sheet. I’d recommend using the Reports feature instead, as it allows you to view orders for a specific period, grouped by week, month, or year. You can also apply filters, giving you more flexibility without needing a new sheet.

Hi Maria, We replied to your email on Friday, but I’m adding the reply here again for your reference. You have subscribed to the Formesign Esignature paid plan. You can setup the confirmation emails directly in Formesign. Login to Formesign using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots more icon next to the Submitted status > click Notify respondent > follow the prompts to complete the email set up. When the user fills the form and submits it, the confirmation email will be automatically sent to the form respondent.

View responses When responses are synced to Google Sheets, they are always appended at the end. As a result, the sheet displays responses in chronological order, from oldest to newest. This order cannot be changed. We recommend using Formfacade Reports, which allow you to group and view responses by week, month, or year. Export to Google Sheets Formfacade does not have permission to create a sheet in your Drive. When you export data from Formfacade Reports to Google Sheets, the sheet is created in the service account, and your email address is added as a collaborator to provide access. The first column, which contains the unique ID, is locked. You will not be able to delete rows or apply filters that affect this column.

If you are only using cash on delivery and manual Venmo option for payments, there will be no transaction fees from Neartail for those payment methods. However, please note that if you enable automated Venmo payments through a PayPal business account, PayPal will charge a transaction fee.

Hi Marchelle, only submitted orders count towards your monthly limit. Abandoned orders, which occur when a customer starts filling out the form but does not complete it, do not count against your order limit.

If you exceed the 100 responses limit in the Premium plan, you will not be able to collect any additional responses until the next month begins. To continue collecting responses, you would need to upgrade to a higher plan that supports more responses.

Hi Stacia, you can sign up for a monthly subscription, use Formesign to collect e-signatures for just one month and then cancel the subscription before it is renewed for the next month. Monthly subscription is automatically renewed each month and you can cancel it anytime. When you cancel your subscription, it will be valid till the end of the current subscription period.

Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots more icon next to the Submitted status > click Notify collaborators > follow the prompts to complete the email set up. When the user fills the form and submits it, the email address added in the Notify collaborator setup will automatically receive email notifications for new responses.

Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the ⚙️ settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Sync google forms responses to google sheets In the Formfacade Edit page, click on the form title to select it > click on the ⚙️ settings gear icon > Form settings page will be displayed > click Advanced > click Launch > Google Forms will open in a new tab > click Responses > click Link to sheet and sync responses to an existing spreadsheet or create a new spreadsheet.