Hi Colleen, There is no account linked with this email address. Please confirm the email address used to subscribe to the paid plan, or provide the last four digits of the card used for the payment along with the date of the most recent transaction. You can send these details to support@formfacade.com

Hi, If you have logged in with multiple google accounts in your browser, you might get the authorization error. Open an incognito window in your Chrome browser, login with your preferred google account and embed the form using the add-on. Please try this and let us know if you face any issues.

Hello, There is no account linked to the da*****@gmail.com email address. Please reply to our email with either the email address used to subscribe to the paid plan or the last four digits of the card that was charged, along with the date of the most recent transaction.

Hi Amy, Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the green tick progress icon next to the form name in the top left corner > Form setup page will be displayed > click on the edit icon for "Email respondent when they submit the form" option > follow the prompts to update the message.

Hi Bethany, The subscription is linked with the email address used to subscribe to the paid plan. Only forms@csi2.com account can be used to create the form and collect responses. If you would like to use your email with Neartail, then you will need to subscribe to the paid plan using your account.

Hi Shibu, The subscription is linked with the email address used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add your team as collaborators to provide access. When the collaborators click on the Accept invite button in the email, Neartail automatically enables a free trial for the collaborators. Once the trial ends, they will need to subscribe to the paid plan to continue using Neartail. If you just need to provide access to the form submissions, you can save the responses to Google Forms and use the Google Forms' Link to Sheets feature to sync responses to Google Sheets in real time, and add your team as a collaborator in Google Sheets to provide access. This does not require a Neartail subscription for collaborators. Close form You can close the form to stop accepting responses. When you close your form in Neartail, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings will be displayed > click Advanced > check Close this form option, add a custom message and click Save.

Hi Barry, There are two options to sync the responses to google sheets. Google Forms - Link to Sheets If you have enabled the submit to Google Forms option in Formfacade, the responses will be recorded in Google Forms and linked Google Sheets. This sync is a Google Forms' feature. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the ⚙️ settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets. This is a real time sync. Formfacade - Sync responses to sheets You can also export the data from Formfacade Reports. The reports will not show the responses in Trash status. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon > click Sync all responses to google sheets. Please note that this is not a real time sync; the responses will be synced when you click on the sync option.

The responses refers to the total number of responses you can collect per month. In the Customize UI Premium plan, your account can collect a total of 100 responses across all forms combined, not per individual form. When use the Formfacade share link to collect responses, the form submissions are recorded in Formfacade and Google Forms. The storage refers to the storage of the uploaded files. Customize UI plan allows you to collect files without login. This is useful for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. If your requirement is to collect files and save them to your drive, you should subscribe to the Formfacade File upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and sync the uploaded files to your google drive.

Hi Linda, When you use the Add price field option to calculate taxes, the field is automatically mapped in the Summary settings. The value is also formatted based on the selected currency. For example, if the currency is USD ($), the amount is displayed with two decimal places. For more information about the Add price field option, please refer to the reply to your other post below. https://near.tl/support/forum/neartail/my-form-is-not-adding-applicable-sales-tax-as-was-.-Oz71jC4akrCAYZGLABp.html Please note that the amount recorded in Google Forms and Google Sheets will be the raw calculated value. If you want to display it as currency or with a specific number format, you can apply the appropriate formatting in Google Sheets.

Hi Linda, You can follow the instructions below to calculate the total amount including sales tax. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. The NETTOTAL function automatically calculates the net amount based on the fields mapped in the Summary settings page. It adds the fields mapped for Amount, Delivery Fee, Tip, Donation, Taxes, and subtracts the Discount to calculate the net amount. When you use the Add price field option, it automatically maps the fields in the Summary settings page. If you use the Add field option, you will have to manually map the fields in the Summary settings page. Summary settings The Summary settings page allows you to select the relevant fields from the form for options such as Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected payment option. This mapping is also used to show the order summary. If you have mapped a field for the Net amount option, the answer for that field will be passed to the selected payment option. Otherwise, the answer for the field mapped for the Amount option will be passed. Update settings Login to Neartail > click forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > select the correct fields for the Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option and click Save. If you are not charging a delivery fee, offering discounts etc, you can select None from the dropdown list for the respective options in the Summary settings page.

Hi Linda, The abandoned orders less than 48 hours old in Neartail cannot be deleted. This is by design. Neartail autosaves orders as drafts so that customers can start and submit the order in multiple sittings. These draft orders are displayed in the Abandoned status. You can periodically delete abandoned orders that are more than 48 hours old to keep your Orders page organized. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned status > select "Delete".

Hi Jillian, You can hide an entire checkbox question, but it isn't possible to make specific answer choices or the entire question read-only. You can add the sponsorships as products and enable the inventory option. If you add them as a "sold by variant" product, you can create each sponsorship option as a separate variant and set the inventory for each variant to 1. Once someone selects a sponsorship and submits their response, that variant will automatically be hidden when the inventory reaches zero. Alternatively, you can add each sponsorship as a separate "sold by quantity" product, set the maximum quantity to 1, and set the available stock to 1. Once a sponsorship is selected and the response is submitted, it will be marked as sold out. This way, customers can see which sponsorships are still available while preventing already-claimed sponsorships from being selected again. Add product Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add product icon > enter the product name, select the product type, enter the price. You can also duplicate an existing product and edit the details to add a new product. Enable inventory You can enable the inventory feature and set the available stock for each product. When the customer places an order, Neartail will automatically update the available stock. When the available stock becomes zero, the product will be marked as sold out. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the product to select it > click on the settings gear icon for that product > Product settings page will be displayed > click Advanced > enable inventory > enter the available stock and click Save.

Hi Hannah, currently, Neartail does not have direct integration with Zapier for form submissions. You can set up your form to record the responses in Google Form, link it to Google Sheets, and then use Zapier to connect that Google Sheet to your Monday.com account. This way, you can automate the data transfer from your form submissions into Monday.com. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. You can use the Google Forms' Link to Sheets feature to sync the responses to Google Sheets and use Zapier to integrate with Monday.com

Hi Jamie, There are two options to sync the responses to google sheets. Google Forms - Link to sheets If you have enabled the submit to Google Forms option in Formfacade, the responses will be recorded in Google Forms and linked Google Sheets. This sync is a Google Forms' feature. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets. This is a real time sync. Formfacade - Sync responses to sheets You can also export the data from Formfacade Reports. The reports will not show the responses in Trash status. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon > click Sync all responses to google sheets. Please note that this is not a real time sync; the responses will be synced when you click on the sync option.

You can close the form to stop accepting responses. When you close your form in Formfacade, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings page will be displayed > click Advanced > check Close this form option, add a custom message and click Save.

Hi Keith, You can update the email notifications set up in Formesign. Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the green tick progress icon next to the form name in the top left corner > Form setup page will be displayed > click on the edit icon for "Email me when form is submitted" > Email setup wizard will be displayed >follow the prompts to update the email.

The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to customize the form and collect responses. We do not have the option to transfer subscriptions. If you would like to use a different email account, you can subscribe to the paid plan using the preferred email account and then cancel the existing subscription.

Hi Noor, There is no active subscription associated with this email address. Your subscription was canceled on April 21, 2024, and no charges have been made since that date. If you are seeing charges on your bank statement, please email support@neartail.com with the last four digits of the card that was charged and the date of the most recent transaction. We will check whether there is an active subscription associated with a different email address.

Hi Tara, You have enabled Stripe payments in your form. The payments from your users will be made to your bank account setup in Stripe. Stripe transactions and payouts Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules. Stripe payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules View orders in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe.

When you subscribe to the paid plan, you either choose the monthly or annual plan. Monthly subscription is automatically renewed each month and you can cancel it anytime. Annual subscription is a 12 month contract and it is non refundable. When you cancel your subscription, it will be valid till the end of the subscription period.

Hi Lidrona, You can delete orders from Neartail by moving them to the Trash status. The orders in Trash status will not be included in the Neartail Reports. Please note that deleting orders will not reset the order number or delete the orders already synced to Google Sheets. If you would like to start from scratch, then you can make a copy of the form and use the share link for the form to collect orders. Delete redundant orders Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant responses to Trash status. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Make a copy Login to Neartail > click Forms > List of your forms will be displayed > click on the More option for the form you would like to duplicate > click Make a copy > enter the title, click Proceed > Edit page will be displayed > make the necessary edits > click Share > copy the short link and share it with your users to collect orders. By default, the responses will be recorded only in Neartail. You can view the form submissions in the Neartail Orders and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets. This is a google forms feature.

Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Formesign Edit page, click on the file upload question to select it > click on the ⚙️ settings gear icon > Question settings page will be displayed > click Answer > enable the "Add as a reference in signed document" option and click Save. When this option is enabled, the attached PDFs and images will be appended to the signed document. Please note that the links to the uploaded files will be included in the signed pdf if the total size exceeds 25mb.

Hi Sooyoung, Your current form set up allows users to add products to cart, click on the cart icon in the top right corner and click on the checkout button to directly navigate to the "Review and place order" page without completing the required fields in the "Contact details" page. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the configure key fields icon in the bottom right corner at the end of page 1 (or any of the pages) > Summary settings page will be displayed > select the "Contact details" page as the checkout page and click Save.

You have raised a dispute for the subscription payment made on 11 April. We sent you an email but did not receive a reply. Please contact your bank to withdraw the dispute, and then reply to our email.

Hide score field Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the score field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > change the Appearance to hidden and click Save. Display score after submit You can customize the confirmation message displayed after submit to include the score and other relevant details. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > scroll down to the submit section > select Custom message > enter the preferred confirmation message. Click on the @ icon in the message editor to insert specific fields from the form.

Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click Order Summary report > click on the edit report icon in the top right corner > Report settings page will be displayed > click More options > enable the "Include abandoned responses" option, click Next > click Next and click Finish to update the report set up. You can then click on the three dots more icon in the top right corner > click Export to csv or Download as pdf option.

Hi Jordan, Formesign does not offer a free plan, only a free trial. Your extended trial ended in April, which is why you are seeing the upgrade message when you login to Formesign. You will need to subscribe to the paid plan to use Formesign.

Hi Lily, You subscribed to the paid plan on 27 January 2026 and it was renewed on 27 February 2026. When you cancelled your subscription on 2 March 2026, it expired at the end of the subscription period on 27 March 2026, and there have been no further subscription payments on your account. We replied to your post on 20-April. Please refer to the link below. https://near.tl/support/forum/formesign/billing-billing-continued-after-subscription-was-c.-OqezqSef46G4RPtlvnI.html