Hi Margo, There is an issue with Google Forms integration due to a recent update in Google Forms. We have implemented a fix. By default, the responses will be recorded only in Formfacade. You can view them in the Formfacade Responses or the Formfacade Reports page. If required, you can enable the option to submit it to google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save.

Hi Isaac, There was an issue with Google Forms integration due to a recent update in Google Forms. We have implemented a fix. By default, the orders will be recorded only in Neartail. You can view them in the Neartail Orders or the Neartail Reports page. If required, you can enable the option to submit it to google forms. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Please try this and let me know.

Are you referring to abandoned responses? If you have enabled the Strict privacy option, the Abandoned status will be hidden. Disable strict privacy Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Trash status > You can disable the privacy settings and click Save. Note: The abandoned responses will not be displayed in the mobile app. The Inbox will show only the submitted responses.

If you have signed in with multiple google accounts in your browser, sometimes you might get this error. Open an incognito window in your Chrome browser (make sure that the cookies are enabled), login using your google account and then set up the sync to drive.

Yes, you can cancel your subscription at any time, even if you pay for one year upfront. However, please note that annual subscriptions are non-refundable, so you won't receive a refund for the remaining months after cancellation. You will still have access to the features until the end of your subscription period.

Hi Megan, If you add a new category page with products, you must update the category settings to include it in the quick navigation list on the homepage and the search option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the grid icon in the bottom right corner at the end of home page (or any page) > Show categories settings page will be displayed > enable the new category and click Save.

Hi Rodrigo, Neartail branding will be automatically removed in the Neartail Enable paid plans. https://neartail.com/enable/pricing.html When you subscribe to the paid plan, the profile picture will also be automatically replaced by the logo uploaded in Theme settings. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the profile name in the top right corner > click Change theme > The Theme settings page will be displayed in the Preview page > click Page > Enter the preferred text in the Business name (header) option, Footer option (replaces "This site belongs to...") and click Save. You can upload your logo to replace the default profile picture. Please note that the header, footer, logo and theme settings are for your account and it will be applied to all the forms you create using your account.

Send confirmation emails to form respondents Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email field from the list and click Next > update the subject and click Next > update the message as required, click More and enable the attachment > click Next to complete the setup. Subscription plan If you would like to collect signatures in your form and send a confirmation email with the signed form to the form respondents, then you can subscribe to Formesign Esignature paid plan. If you would like to customize the signed form, then you can subscribe to the Formesign Fillable PDF paid plan as well. You can choose the plan based on the expected responses per month. Formesign Esignature pricing https://formesign.com/esign/pricing.html Formesign Fillable PDF pricing https://formesign.com/fillable/pricing.html Formsign Compliance pricing https://formesign.com/compliance/pricing.html

The invoices and receipts are automatically sent to the registered email address. You can also access it from the customer portal. Login to Formfacade using the registered email > click Account > list of our products will be displayed > click Manage plan > click Update plan to open your customer portal > you can view the billing history and download the invoices.

Hi David, You have subscribed to the Customize UI Basic plan. This plan is only suitable for occasional light use cases that require collecting files. You get a 10mb max size per file and only the form owner can access the files one at a time after they login with their google account. If your primary requirement is to collect files, you can upgrade to the file upload plan 10gb, 100gb or 1tb or the Formfacade Enhance plan. Once you subscribe to the file upload plan, you can enable unlisted links to automate access using Apps script, Zapier etc. You can also increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use the Formfacade - File upload addon to sync the uploaded files to your google drive.

You can use the Add appointment option to set the list of available date and time slots. If you would like to limit the bookings per date & time slot, then you can set up the inventory option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Add appointment icon > enter the title, update the available date and time slots > click on the settings gear icon > click Inventory > enable the toggle button for Limit bookings per slot option > specify the number of users who can book each time slot and click Save.

Formesign is a paid product with a 7 day free trial. You get the first 20 responses free during this trial period. If you would like to use Formesign to collect signature after your trial ends or collect more than 20 responses, then you will have to subscribe to the Formesign paid plan. Duration of access and storage of collected e-signatures You need an active subscription to access Formesign and use your form to collect responses. Once your subscription is cancelled, you will not be to able to view the submitted responses or the signed documents in Formesign. You should download the signed documents or sync it to your drive. Business name You can customize the header, footer, logo, theme. These settings are for your account and it will applied to all the forms created using your account. - Header text (Business name) can be customised by free and paid users. - Header logo (applicable only for Minimal theme) can be customised by free and paid users. - Footer text can be customized by free and paid users. - Footer logo can be customised only by paid users. - Disclaimer and report abuse will always be displayed in the share link. Duration of form for collecting e-signatures The form will remain active as long as you have a subscription. If you do not subscribe after the trial, the form will no longer collect responses. Number of collaborators The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add collaborators to provide access to your team. Please note that the collaborators will have to subscribe to the paid plan using their email account to continue using Formesign after their trial ends.

Hi Chris, You can use Formesign to collect signatures in your form. When the user signs the form and submits it, Formesign will automatically generate a signed document with signature based on your form. If you would like to customize the signed document, then you will have to use the Formesign - Fillable PDF addon. You can create a custom template using google docs. When the user fills the form and clicks on submit, Formesign will generate a document based on this template and show it as a consent screen. Users can review and click on Agree to submit their response. Formesign - Fillable PDF demo https://youtu.be/-IfgUmlwXK8 Formesign - Fillable PDF addon https://workspace.google.com/marketplace/app/formesign_fillable_pdf/189234873251 Formesign pricing (Esignature, Custom PDF template & more) https://formesign.com/compliance/pricing.html

Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.

Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify collaborators > setup wizard will be displayed > enter your email address and click Next > update the subject and click Next > update the message as required, click More and enable the attachment > click Next to complete the setup. When the user signs and submits the form, a notification email will be sent to your email with a copy of the signed form.

Hi Hoss, To change the name displayed in the header, you can update the business name in the Theme settings. Login to Formesign using the registered email account. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer (This site belongs to...), upload your logo and click Save. Please note that the theme settings are for your account and it will be applied for all the forms you create using your account.