Hi Joel, You can use the Formfacade addon to customize your google form and personalize the confirmation message displayed after submit. Open your form in google forms > click on the addon icon > click Formfacade > click Customize this form > click Proceed > Formfacade Edit page will open in a new tab > In the Edit page, scroll down to the submit section > select Custom message > enter the thank you message. You can click on the @ icon the editor and select the required field from the list to include it in the message (see screenshot below). Once you have setup the confirmation message, click Share > click Link > copy the near.tl link and share it with your users to collect responses.

You can select the "Sold by variant" option to setup the shoe product with sizes as variants and the preferred list of quantity options. Login to Neartail > click Forms > click on the form to select it > Edit page will be displayed > In the Edit page, click on the add product icon > enter the product name > select "Sold by variants" > enter the price > enter the shoe sizes as variants (see screenshot below). If needed, you can click on the settings gear icon to edit the default quantity options 1, 2, 3 and update the variant prices as well.

Yes, you can set up the form to redirect users to another webpage when they submit the form. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, scroll down to the submit section > select Redirect to webpage > enter the url > preview the form and submit a response to test it. You can then use the near.tl Formfacade share link to collect responses. Note: Redirect option will not work if you have embedded the form in Google Sites/Wix that embeds the form as an iframe.

You can use our Formesign Fillable PDF product to create a PDF template and set up confirmation emails with the PDF attachment. When the user submits the form, the PDF will be automatically generated based on the form responses and template, then sent to the user via email.

Unhide status Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted (or any of the visible status) > click Hide > check the status you want to unhide and click Save.

Hi Maritza, You have enabled the "Submit to google forms" option in your form on 10-June. Only the new responses submitted after this option is enabled will be recorded in Google Forms. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > click Launch to open your form in google forms > In Google Forms, click Responses > click Link to sheets to sync the google forms responses to google sheets.

Hi Jackson, The "Export as CSV" feature is not available in the free trial. If you'd like to export the responses, you can use the "Download as CSV" option in Google Forms or the "Link to Sheets" option to sync Google Forms responses to Google Sheets.

Hi Bobby, there are a couple of issues with your form setup. Submit to google forms By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets. Convert to html file upload Google Forms does not support embedding forms with file upload questions because file uploads require users to login to view and submit the form. When you embedded the form using the Formfacade addon, the file upload question in Google Forms was converted into an HTML file upload, which allows users to upload files without needing to log in. In Google Forms, this appears as a short answer question, but in the embedded form using Formfacade, it shows up as a file upload button. However, you have changed the converted file upload question (short answer) back into a Google Forms file upload question. As a result, when users submit the form, their responses are rejected by Google Forms because it requires login to submit. You need to customize the form again using Formfacade to properly convert the file upload question.

The autosave option is enabled by default in the forms. When the user starts filling the form, the responses are saved as draft. The partial response is saved as draft for 3 hrs. If the user starts filling the form, doesn't submit it, but returns within 3hrs, he can choose to continue from where he left off or start from scratch. You can view these responses in the Abandoned status in the Formfacade Responses page and it will show the partial answers filled by the users. Simply put, the responses in the Abandoned status does not mean users are facing issues; it just indicates that they haven't submitted the form or abandoned them. Submit failed notification When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has NOT been submitted. If it is prefixed with a #, it indicates that the response has been submitted.

Collet email address If you would like to collect email addresses from the form respondents, then you must add a short answer question in the form and add the text - email response validation for that short answer question. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the + add new field icon to add a field below the form title > enter the title "Email address", select Short answer question type > enable the Required toggle button > click on the settings gear icon > Question settings page will be displayed > click Answer > click Configure for the validation option > select Text, Email response validation and click Save. Email notifications If you would like to send confirmation emails with the results to form respondents or receive notifications for new responses, you can set it up in Formfacade. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify respondent or Notify collaborators as needed > setup wizard will be displayed > follow the prompts to complete the setup. Conditional message When you set up the conditional message, you will have to select the score field based on which the message should be displayed. Instead of selecting the Total Score field, you have selected a different field. That's why you are getting the same response regardless of the score.  Currently, Formfacade does not have the option to update the score field; you will have to delete the messages and redo it. Please give us some time so that we can check if there is an easier option to update the source score field instead of redoing the messages.

Hi Jennifer, There are three options to create a form: 1️⃣ Create a form using Formfacade templates. 2️⃣ Use the import via url option in Formfacade. If you use the import via url option, then Formfacade creates a copy of the google form. 3️⃣ Customize an existing google form using the Formfacade addon for Google Forms. Create form or Import via url If you use option 1 or 2 above, then the responses will be recorded only in Formfacade by default. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets. Use existing google form If you would like to use your existing google form, then you should install the Formfacade addon from Google Workspace marketplace > open your form in google forms > click on the addon icon > click Formfacade > click Customize this form > click Proceed > Formacade Edit page will open in a new tab > make the necessary edits > click Share > click Embed > select Embed in my squarespace site, click Next > copy the embed code and add it in your website. The width of the form depends on the div container in which you place the embed code.

Calculate order quantity for a specific category If you have created a separate page with the title “Desserts” and added different product items, then you can use the QUANTITYIN function to calculate the order quantity for that category. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the + Add field icon > enter the title (for example, Desserts Order Quantity), select the Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the QUANTITYIN(“Desserts”) formula in the Calculate option and click Save. Calculate order amount for a specific category Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the + Add field icon > enter the title (for example, Desserts Order Amount), select the Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the TOTALIN(“Desserts”) formula in the Calculate option and click Save. Note: The title you add in the formula must exactly match the title of the category page. It is case-sensitive.

Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html

Hi Sara, Formfacade supports only public forms. You must disable Google Forms features that require sign-in to use your form with Formfacade. You have added a file upload question in your form. You must convert the google forms file upload that requires login into a html file upload question using the Formfacade addon before using it to collect responses. Form is not publicly visible — possible reasons and fixes. https://formfacade.com/website/form-not-publicly-visible-fix.html Formfacade - File upload addon https://workspace.google.com/marketplace/app/formfacade_file_upload/146202960515 Convert to file upload without login https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html Formfacade - File upload pricing https://formfacade.com/file-upload/pricing.html

Yes, Neartail works in South Africa. You can create your form and share it with your customers to collect orders. Please note that card payments is not supported since Stripe isn't available in South Africa. If you have any specific questions or need assistance with your form, feel free to message here or send us an email.

You can add a product with variants such as 2 rides/day, 1 ride/day, and unmounted, and configure the pricing for each variant accordingly. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the add product icon > enter the product title, select "Sold by variants" > enter 2 rides/day, 1 ride/day, and unmounted as variants > click on the settings gear icon > Product settings page will be displayed > click Variant price > enter the price for each variants and click Save.

To change the logo displayed in the footer, you need to be on a paid plan. Login to Neartail. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Upload your logo and click Save. When you subscribe to the paid plan, the profile picture in the footer will be automatically replaced by the logo you have uploaded.

Hi Veronica, you can set the preferred language for your form. To update the language, login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon for the Submit button > Button settings page will be displayed > select the preferred language and click Save. The error messages, button text and information messages are displayed in the language set in the form.

Summary settings The Summary settings page allows you to select the relevant fields from the form for options such as Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected payment option. If you have mapped a field for the Net amount option, the answer for that field will be passed to the selected payment option. Otherwise, the answer for the field mapped for the Amount option will be passed. This mapping is also used to show the order summary in the cart page. Update settings Login to Neartail > click on the to open it > Edit page will be displayed > In the Neartail Edit page, click on the configure key fields icon in the bottom right corner at the end of a page (see screenshot below) > Summary settings page will be displayed > select the correct fields for the Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option and click Save. If you are not charging a delivery fee, offering discounts etc, you can select None from the dropdown list for the respective options in the Summary settings page.

Hi Anna, If you have products with limited stock, you can enable the inventory option and set the available stock quantity. Neartail will track product orders and automatically update the stock. When the available stock reaches zero, the product will be marked as out of stock on the form, and users will no longer be able to place orders for it. Currently, Neartail does not display the available stock in the form for the end customers. Enable inventory Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the product to select it > click on the ⚙️ settings gear icon > Product settings page will be displayed > click Advanced > check Enable inventory, enter the available stock and click Save.

Hi Stelios, You subscribed to the Neartail paid plan on April 16 and cancelled your subscription on May 14. When you cancel your subscription, it remains valid until the end of the subscription period, which expired on May 16. You will need an active subscription to access Neartail and use your form to collect responses. That’s why you’re seeing the upgrade message when you log in to Neartail.

You can use the + operator to concatenate text values. If you would like to concatenate the answers from three checkbox questions, add a paragraph question to your form and enter the formula Field1 + Field2 + Field3 in the Calculate option to combine the answers from those fields. Please note that you must type @ and select each required field from the list when adding the formula.

Delete abandoned orders Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Abandoned status > click Delete all > you can delete the abandoned responses older than 48 hrs only.

You can use ${TEXTSUMMARY(true)} in the WhatsApp message setup to include the response summary. However, it is not possible to include specific fields individually. Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon for the Submit section > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > enter the preferred message and click Save.

Formfacade supports only public forms. "Form is not publicly visible" warning message will be displayed if you have enabled any of the Google Forms' features that require signin. You can refer to this help article below to fix this. https://formfacade.com/website/form-not-publicly-visible-fix.html File upload Google Forms file upload option requires users to login to view the form, upload files and submit it. You must convert the google forms file upload that requires login into a html file upload question using the Formfacade addon before embedding the form on your website or using the Formfacade share link to collect responses. The file upload size limit in Formfacade is determined by the subscription plan you have. If your primary requirement is to collect large files, you should upgrade to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html

Formfacade: Sync responses to sheets You can sync responses from Formfacade to Google Sheets. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon > click Sync all responses to google sheets. When you sync for the first time, Formfacade will automatically create a new Google Sheet and sync the responses to it. After that, each time you click on the sync option, new responses will be synced to the same sheet. Please note that it is not possible to select a different destination Google Sheet. Google Forms: Link to sheets If you have enabled the "Submit to Google Forms" option, the responses will be recorded in Google Forms. You can then use the "Link to Sheets" option in Google Forms to automatically sync responses to Google Sheets in real time. When linking to Sheets, you can choose to either create a new spreadsheet or use an existing spreadsheet. Please note that in both cases, a new tab (sheet) will be created within the selected spreadsheet. If you unlink the form, you will not be able to sync responses to the same sheet again—it will create a new sheet instead.

Form submissions You have enabled the "Submit to google forms" option in your form. When the user fills the form and submits it, the responses will be recorded in Formfacade and Google Forms. If you have linked your google forms with google sheets, the responses will also be synced to sheets in real time. You can view the form submissions in the Formfacade Responses and the Reports page. You can download the reports data as csv. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the Response summary (or the preferred report) to view it > click on the three dots more icon > click Export as csv. You can then open this downloaded csv file in Excel or import it to Google Sheets. Email notifications for new responses Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify collaborators > follow the prompts to complete the setup.

Yes, the transaction fee will be converted to US dollars.

You can use the MAX function to set the total amount to zero when the ordered snacks cost less than the stipend. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Total Amount field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > enter MAX(NETTOTAL(), 0) in the Calculate option and click Save.

Hi Tina, There are two options. You can either set up the product to be sold by quantity and enable the bulk discount option to set prices for quantities of 4, 6, and 8, or set up the product to be sold by variants, creating three variants—Pack of 4, Pack of 6, and Pack of 8—with variant pricing. You can also choose to enable the option to allow multiple variants to be added, as well as the ability to order more than one of each variant.