Hi
How can a I know when a costumer has successfully paid their order? Through the Stripe platform. I need to have an indicator for better managing practices.
Hi Rafa, if you enable Stripe payments in your form, the order will be submitted only if the payment is successful. You don't have to manually reconcile payments.
View orders in Neartail
Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe. The payment status will be automatically marked as Paid.
Excellent, but what happens when the cash on delivery option is enabled? I dont have an indicator if the order has been paid or if it is still due to pay
For manual payments (Cash on delivery, Cash App etc), the payment status will be either marked as "Pending" (placed the order, but not paid) or "Paid, not verified" (user has clicked on Mark as paid button). Once you verify the payment, you can mark the order as "Paid".
Comments (3)
Dec 5
Hi Rafa, if you enable Stripe payments in your form, the order will be submitted only if the payment is successful. You don't have to manually reconcile payments. View orders in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe. The payment status will be automatically marked as Paid.
Dec 5
Excellent, but what happens when the cash on delivery option is enabled? I dont have an indicator if the order has been paid or if it is still due to pay
Dec 7
For manual payments (Cash on delivery, Cash App etc), the payment status will be either marked as "Pending" (placed the order, but not paid) or "Paid, not verified" (user has clicked on Mark as paid button). Once you verify the payment, you can mark the order as "Paid".
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