When you set up card payments, you can choose to collect payments or get payment authorization when they submit the form. You have enabled the "Pay on approval with hold payment" option in Neartail.
Neartail's hold payment feature allows you to get payment authorization when the user submits the form and then collect the payment anytime within the next 7 days. To collect payments, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click Collect. Please note that the authorization will automatically expire after 7 days. Once expired, it will display an error when you try to collect payments.
If you would like to collect payments immediately when the user submits the form, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear next to the Place order (submit) button > Button settings page will be displayed > select Disable for the "Pay on approval with hold payment" option and click Save.
Yes, you will not be able to automatically collet payment from those users. You can create a payment link on Stripe and share it with them to collect payments for their orders.
Comments (8)
Sep 16
Also, why do some of the payments in the submitted orders have a LOCK icon next to them?
Sep 16
What does this mean?
Sep 16
When you set up card payments, you can choose to collect payments or get payment authorization when they submit the form. You have enabled the "Pay on approval with hold payment" option in Neartail. Neartail's hold payment feature allows you to get payment authorization when the user submits the form and then collect the payment anytime within the next 7 days. To collect payments, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click Collect. Please note that the authorization will automatically expire after 7 days. Once expired, it will display an error when you try to collect payments. If you would like to collect payments immediately when the user submits the form, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear next to the Place order (submit) button > Button settings page will be displayed > select Disable for the "Pay on approval with hold payment" option and click Save.
Sep 16
Disable "Pay on approval with hold payment" option
Sep 16
So all payments that have a lock on them, I lost all that money!
Sep 16
?
Sep 16
Yes, you will not be able to automatically collet payment from those users. You can create a payment link on Stripe and share it with them to collect payments for their orders.
Sep 16
OMG. Okay, thank you.
Add your comment
Add photo