A recent update in Google Forms has caused an issue with syncing edits and responses. This may affect the ability to edit forms using our editor and record submitted responses in Google Forms. We are working to resolve the issue and will provide an update once it is fixed.
Update: We were using an unofficial method to submit form responses due to certain limitations in the Google Forms API, such as the lack of support for the
"Other" option in multiple-choice and checkbox questions, as well as the inability to
edit and resubmit responses. However, Google Forms has recently introduced restrictions in the unofficial method that are causing some submissions to fail.
To prevent issues for form respondents, we have updated the default setting for the "Submit to Google Forms" feature that we introduced last year to support large responses. Previously, users encountering the
"Response too large" error could disable submission to Google Forms and collect large responses. Now, we have made this the default setting, allowing you to collect responses and view them directly in our Responses and Reports page.
Additionally, you can export the data to Google Sheets.
You can enable the option to submit responses to Google Forms if needed, but please note that some submissions may fail. Login to Formfacade/Neartail/Formesign > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save.
We are currently working on implementing the official Google Forms API while preserving all existing functionality. This update will ensure that submissions remain seamless and reliable for users.
Update: We have implemented the Forms API. Form submissions should now be recorded in Google Forms without issues when the "Submit to Google Forms" option is enabled. We will monitor the update over the next couple of days and fix any issues.
Comments (23)
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Feb 22
we are facing issue like responses are getting subbmited. But Not saving to Google sheet
Feb 22
same here i had to unlink and re link the form still very hit and miss
Feb 22
Hi Christopher, did the unlink and re link work? As the issue is not getting resolved by itself, I see. Regards
Feb 23
any updates?
Feb 24
I'm experiencing the same issue. This is critical as it used to automatically add to our Google sheet and we use the Google sheet to track all orders. We have missed orders. This needs to get fixed asap please!
Feb 24
Is there any ETA to get this resolved? not nice
Feb 24
I've been experienting the exact same problem since the 20th of february Any updates about the issue? Is very critical it get resolved today!
Feb 24
Resolved on my side. Thanks
Feb 25
Mine seems to be resolved as well! Thank you!
Feb 25
I don't have the 'Submit to Google Forms' option in my environment.
Feb 25
I don't have the 'Submit to Google Forms' option in my environment.
Feb 25
How we can move to google sheet forms that failed to deploy in google sheet since 21 Feb? I can see they are recorded in the Formfacade database but they are not in google sheet
Feb 26
i didnt have any luck. was there anhthing i need to do to get it synced again?
Feb 26
Nobody reply to comments ?
Feb 26
good morning today a custumer send me a form but in formfacade his reply exist but in google forms no why?
Feb 26
this is a big problem
Feb 27
They have updated their post above on this thread that has the solution
Mar 4
But how do we get the old data that is stuck in the Formfacade database to move over to Google Sheets? All newly submitted data is going over but the stuff stuck since this error is in limbo.
Mar 11
this is still happening as of form submission on 10 March 2025. for now, we are double checking order items in google sheet. we move the orders that has been sent to google sheet from submitted to completed in neartail. this is a stop gap measure, and is an additional manual step that should be fixed asap please.
Mar 11
Hi, i have left the “submitted” but not “transferred” order in the submitted category. there is 1 order affected. pls have a look to see what might be causing this. thank you
Mar 12
I am having the same issue now occuring today, March 12, 2025 at approximately 1:00 PM E.S.T.
Mar 14
I am having the same issue. When will this be fixed?
Mar 18
I am facing the same issue again. It was fixed previously but today the issue come back and the requests are bot getting reflected on the google sheets
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