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Hello, I have a form and I added multiple collaborators to that form to edit it and also to visualize the dashboard of the submitted forms. I purchased the basic plan for eSignature to extend it to 10 forms and 100 Responses. My collaborators reported that when they access the dashboard/tasks, they receive a notification that their trial will expire. Please let me know why they received this information (that is a trial) since they are my collaborators and I extended the plan. Thank you!

Denisa Copilu

Mar 12, 2024

Comments (1)

Vipin

Mar 12, 2024

Hi Denisa, The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to access Formesign, customize the form and collect responses. There are two options: 1. You can add collaborators to provide access to your team, but please note that the collaborators will have to subscribe to the paid plan using their email account to continue using it after the trial ends. Collaborators have the same permissions as the form creators. 2. You can setup sync so that the signed forms are automatically synced to your Google Drive folder. If your team needs access to these signed forms, then you can add them as collaborators to this Google Drive folder to provide access. Sync signed forms to drive https://formesign.com/esign/how-to-sync-signature-and-signed-document-to-google-drive.html View form submission with signatures https://formesign.com/esign/how-to-view-form-submissions-with-signatures.html

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