Hi Karlien, please share the screenshot of the message you have setup in Neartail along with the screenshot of the email you received so that we can check this.

This is screenshots of the message in my mailbox I have received.

This is a screenshot of the message I create in Neartail.

Thanks for the screenshots. We will check this and update you. Please give us some time.

Did you found already a solution for the Respondent answer? Thank you in advance.

HI Karlien, you have have added an email subject with multiple sentences including line breaks. Email subject lines should be concise and should not include any line breaks. Please update the subject and then test the email notification. We will also be implementing an update to limit the number of characters in the subject line and also automatically prevent users from using line breaks in the email subject.