The export to csv feature is not included in your subscription. If you would like to download the responses as csv, you can download it from Google Forms, the Google Sheets linked with Google Forms or the Google Sheets linked with Formesign. Sync Google Forms responses to Google Sheets You have enabled the submit to Google Forms option in your form. The submitted responses will be recorded in Formesign and Google Forms. If you have linked your Google Forms with Google Sheets, the responses will be synced to sheets in real time. Open your form in Google Forms > click Responses > click on the ⋮ more icon > click Download responses (.csv) or click Link to Sheets and download the responses from Google Sheets. Formesign Responses - Sync to sheets Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon > click Sync all responses to google sheets > You can then download the responses as csv.

Can a member of your team please email me to discuss? We have paid for the subscription across two sites and are able to download CSV on the other forms we use, and have been doing so since signing up to the service.