Autosave feature. We development a form and understood user could leave prior to submission and come back to complete the form. It appears that is not the case. Can you advise?
Hi Cathryn, The autosave option is enabled by default. When a user starts filling the form, Formfacade saves their response as a draft for 3 hrs. If the user starts filling the form, doesn't submit it, but returns within 3hrs, he can choose to continue from where he left off or start from scratch. The partial responses will be automatically cleared after 3hrs.
Note: You can also send a reminder email with the link to complete the form. This link can be accessed anytime. Instructions below.
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on three dots more icon next to the Abandoned status > click Contactable > Select the Email address option and click Search > List of responses with the customer email details will be displayed > Click on a response to view the details > click on the Customer email to compose the message > The default email will be created based on the email template. You can update the message and click Send.
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Dec 4, 2023
Hi Cathryn, The autosave option is enabled by default. When a user starts filling the form, Formfacade saves their response as a draft for 3 hrs. If the user starts filling the form, doesn't submit it, but returns within 3hrs, he can choose to continue from where he left off or start from scratch. The partial responses will be automatically cleared after 3hrs. Note: You can also send a reminder email with the link to complete the form. This link can be accessed anytime. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on three dots more icon next to the Abandoned status > click Contactable > Select the Email address option and click Search > List of responses with the customer email details will be displayed > Click on a response to view the details > click on the Customer email to compose the message > The default email will be created based on the email template. You can update the message and click Send.
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