Yes, we reply to all the support messages. We try to reply within 4 hrs, but sometimes there might be some delay due to the time zone difference. You had sent 2 support messages (27-May, 3-June) and we replied to both on the same day. I'm adding the links below for your easy reference. Email notifications https://near.tl/support/forum/support/im-not-getting-any-emails-from-my-form-can-you-hel.-NyvJ36bHKVFvJvUCImR.html File name, Unqiue id https://near.tl/support/forum/support/were-using-formfacade-to-ensure-people-can-upload-.-NzSXRDo5Owa_biWRzHF.html