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Hello! My boss, Jessi Manning, signed up for a year's subscription yesterday. However, this morning my account is telling me that I need to extend my free trial or upgrade my plan. It was our impression that she purchased under the same account I've been working on, and we can each see the exact form I've been editing, despite it saying we all of a sudden have different accounts. Did Formfacade separate the accounts but somehow keep the same form on both?? It seems a bit unreasonable for two people from the same small organization to need to pay for two separate accounts. If you could please reach out and help us with this situation, that would be greatly appreciated! Thank you!
Comments (1)
Sep 11, 2024
Hi Maggie, The subscription is linked with the email account used to subscribe to the paid plan. If Jessi subscribed to the paid plan, only Jessi's email account can be used to customize the form and collect responses. If you have been added as an editor in the form, you will have to subscribe to the paid plan using your email account to continue using it after your trial ends. Note: Jessi has subscribed to the Formfacade Customize UI Basic plan, but you are using score calculations in your form. If you need this functionality, then you should subscribe to the Formfacade - Assigns points plan or the Formfacade - Enhance plan that includes all the products. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html
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