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Hello, My project team has a Formfacade subscription that is currently associated with the email account of an individual who is moving on from our team. I am wondering how we can transfer ownership of our Formfacade account to maintain access to our surveys. I see an option to change the email address associated with billing, but would appreciate any further help to understand how to change the email associated with the actual account (i.e., email used to log in, or to receive confirmation of survey submissions, etc.). *I've included the share link to one survey, but my question refers to my Formface account in general* Thank you!

crissy glover

Jul 16, 2024

Comments (1)

Vipin

Jul 16, 2024

Hi Crissy, Formfacade uses google signin. We do not have the option to transfer ownership or subscriptions. The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses.

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