Community
        
        
            
                
                    Hello We have 2 problems with this form:
1. We don't see all results inside of Google form as also in Google sheet. Inside of FormFacade in Responses we have 10 forms with status Submited, we can review answers  for the questions but inside of Google Form and Google sheet we have only 8 responses. It is very problematic we use this Google sheet in our process and we will need to add those responses by ourself to it.
2.  We receive an error from your support:
Error:	Submit failed
Message:	Error: Not able to update this response in Google Forms. Submit it again. Contact owner, if this error occurs repeatedly.
Response:	Ranking ESG. Odpowiedzialne Zarządzanie 2024 #12
And we don't know what to do? How to fix it? Customers can't submit form :/
For our setup we use method Website ->  is different from above.
                    
                 
                
             
         
     
    
        
        
     
Comments (3)
May 17, 2024
I tried to solve problem number 1. I click edit response and resubmit it, it looks like form is to big. Is there anything we can do with that?
May 17, 2024
When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the error for response shows "Not able to update this response in Google Forms'', then this indicates that the submit was successful and the response was recorded in Formfacade, but not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the response to view the details > click on the three dots more icon > click Edit > the response will open in a new tab > click Submit and check if you are getting any error or if the response is recorded in Google Forms. Note: You are getting a response too large error because of the limitation with Google Forms. You can either split this into multiple forms or add response validations to the 57 paragraph questions in your form to limit the number of characters.
May 20, 2024
Thank you for a quick anser :) !
Add your comment
Add photo