Community

I have completed testing my form and trialling placing orders. I now have lots of abandoned orders that i have painfully managed to move to the trash. How do i empty the trash to keep everything clean and clear so that when i start taking actual orders i dont get confused?

Jonathan Kugler

Mar 18, 2025

Comments (1)

Vipin

Mar 18, 2025

Delete redundant orders You can move orders to Trash status and enable Strict privacy to delete these orders permanently. Please note that deleting orders will not reset the order number. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move the submitted orders to Trash status. These orders will not be included in the Reports. Enable Strict Privacy You can enable the Privacy option to delete the orders in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Delete Abandoned orders manually Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Abandoned status > click Delete all > click Confirm. Please note that the draft orders created in the last 48 hrs will not be deleted; only the older orders will be deleted from the Abandoned status.

Add your comment