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I only see that I generated 5 forms this year, but the count states I have only 3 remaining. I believed we paid for 25 forms. What am I missing?

Valerie Ireland

Jun 13, 2024

Comments (3)

Vipin

Jun 14, 2024

Hi Valerie, you have subscribed to the Formfacade Customize UI Premium plan using inter****@***.com email account. In the Premium plan, you can create a total of 25 forms and collect a total of 1000 responses per month across these forms. You have created 22 forms using your account. That's why your account page shows 3 remaining forms.

Valerie Ireland

Jun 19, 2024

I see 22 forms over 2 years, but we have paid twice in the two years for 25 forms. That would be 25 forms/year, correct and not 25 forms for two years.

Vipin

Jun 19, 2024

Hi Valerie, In the Premium plan, you can use a create a total of 25 forms. When the subscription is renewed, you can continue to use the existing forms you have created to collect responses. If you would like to create additional forms, you can either choose to delete the existing forms and create new forms or upgrade to the Business plan.

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