I'm not getting emails when new form responses are submitted when I use the demo form submission. I also can't find the Google Form responses in Google Sheets
Hi Roxanne, you can check the email status in the Formfacade Responses page.
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email respondent / collaborators?
- By default, it will display the configure link that indicates that the emails have not been set up.
- If the emails are configured and sent successfully, email addresses will be displayed.
- Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
Form submissions
By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms.
Submit to google forms
Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets.
Note: Link to sheets is a Google Forms feature. If the responses are recorded in Google Forms, but it is not synced to the linked Google Sheets, then you can try to unlink the form and link it to sheets again.
Track submit status
We implemented a feature to show a warning message along with the resubmit option for failed submissions. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on a response to view the details > scroll down and check the Additional details section > The status for "Google Forms" should be displayed as "Submitted". Otherwise, it will display the error message along with the option to resubmit.
Comments (1)
Sep 11, 2025
Hi Roxanne, you can check the email status in the Formfacade Responses page. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email respondent / collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered. Form submissions By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets. Note: Link to sheets is a Google Forms feature. If the responses are recorded in Google Forms, but it is not synced to the linked Google Sheets, then you can try to unlink the form and link it to sheets again. Track submit status We implemented a feature to show a warning message along with the resubmit option for failed submissions. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on a response to view the details > scroll down and check the Additional details section > The status for "Google Forms" should be displayed as "Submitted". Otherwise, it will display the error message along with the option to resubmit.
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