Hi Michael, the subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to customize the form and manage responses. If you have added your team members as collaborators in Formfacade, they will have to subscribe to the paid plan after the trial ends to continue using Formfacade.

but surely paying for premium comes with a few collaborators? I will be switching service if this is the case as its not scalable.

You have subscribed to the Formfacade Customize UI Premium plan. These are individual licenses that are linked with a specific email account. If other users need access to Formfacade, they will have to subscribe to the paid plan. If you would like share the responses with your team, you can add them as collaborators in Google Forms or Google Sheets.