Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to..."), upload your logo to replace the default profile picture and click Save. Note: [1] The theme settings are for your account and it will be applied to all the forms you create using your account. [2] Footer logo can be customised only by paid users. When you subscribe to the paid plan, the profile picture will be automatically replaced by the logo you have uploaded.

I’ve done all of this and even changed my profile picture and it’s still my old picture when the link is shared

Hi Holly, did you upload your logo in the Theme settings page? Please share the logo you have uploaded and the link you are using to collect responses.