When a user fills the form and submits it, the responses should be recorded in both Formfacade and Google Forms. If the responses are recorded correctly in google forms, but not synced to the linked google sheets, then you can unlink the sheet from the form and sync it again. Open your form in Google Forms > click on the "Responses" tab > click on the three dots More icon > select Unlink form > click on "Link to Sheets" and create a new spreadsheet or select an existing sheet to sync the responses. Please note that sync to Google Sheets is a Google Forms feature. If the response is not recorded in google forms, login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > click on the three dots more icon > click Edit > the response will open in new tab > submit the form to check if you are getting any error messages and share it with us.