Hi Carrie, you have closed your form in google forms. If you would like to customize your form using the Formfacade addon, then you must enable the accepting responses option in google forms. Otherwise, you will not be able to edit the form, collect responses or manage responses in Formfacade. Open your form in google forms > click Responses > enable Accepting responses > click on the addon icon > click Formfacade > click More options > click Update or Customize to sync the changes with Formfacade.