Hi Mark, there is no paid subscription linked with your account. If your primary requirement is to collect files and provide access to your team, you can subscribe to the file upload plan 10gb, 100gb or 1tb. File upload plan allows you to increase the max file size to upto 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, allow specific users in your team to access the uploaded files, allow anyone with the link to access the files, enable unlisted links to automate using Apps script or Zapier and use our Formfacade - File upload addon to sync the uploaded files to google drive.

Hi Vipin, we have an account under another email that is a paid account. There is one collaborator that was suddenly unable to access.

Please send an email to vipin@guesswork.co with the link for your form and the email account used to subscribe to the paid plan so that we can check this.