"We upgraded our plan, so that responders could upload bigger files to our forms. It says that it has been activated, and we have already payed for it, but we cannot upload files bigger than 10mb (it should be 100mb according to the plan we purchased).
How do we get it to work?"

Question

&quot;We upgraded our plan, so that responders could upload bigger files to our forms. It says that it has been activated, and we have already payed for it, but we cannot upload files bigger than 10mb (it should be 100mb according to the plan we purchased).
How do we get it to work?&quot;

Vipin · Accepted Answer

Hi - The max file size was automatically increased to 100mb per file when you subscribed to the file upload plan. PFA screenshot for your reference. Could you please try the empty cache and hard reload on your browser.

Guesswork

We upgraded our plan, so that responders could upload bigger files to our forms. It says that it has been activated, and we have already payed for it, but we cannot upload files bigger than 10mb (it should be 100mb according to the plan we purchased). How do we get it to work?

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We upgraded our plan, so that responders could upload bigger files to our forms. It says that it has been activated, and we have already payed for it, but we cannot upload files bigger than 10mb (it should be 100mb according to the plan we purchased). How do we get it to work?

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