Hi - Are users getting any error messages when the try to submit the form? please share the details along with a sample response that the customer is trying to submit. You can send it to support@neartial.com

Good afternoon and thank you! Customers do not receive any error messages, they say that they were able to fill out the form up to a certain point and then were no longer able to continue. However, we receive the partially filled forms but the initial data such as name and surname are missing (see attachment)

The autosave option is enabled by default. When a user starts filling the form, Neartail saves their response as a draft for 3 hrs. If the user starts filling the form, doesn't submit it, but returns within 3hrs, he can choose to continue from where he left off or start from scratch. You can view these responses under the Abandoned status in the Neartail Orders page. After which section are the users unable to continue? Please confirm.

Users say they are unable to continue from the first sensation, not all but these days many

*section

The form set up looks fine. There are 6 required questions in the first section and all of these editable. Also, the 'After section 1" option seems to configured correctly. Users should be able to answer all the 6 required questions and then click on the Next button to navigate to the second section. I just tested the form and it works well without any issues. Users who are reporting the issue, are they not able to click on the next button or is it unresponsive or are they getting any error messages? Please share the details.

io non ho il pulsante con invia messaggio, mon so perche compaia ad alcuni clienti

I don't have the send message button, I know why it appears to some customers

If your users are still facing this issues, could you please check and confirm the device, browser they are using, including the version details.