If you have enabled payments in your form, you will see the payment details section that will show the payment method, status and reference id (only for automated payments) for submitted orders. Card payments - Since this is an automated payment option, the payment status will be marked as Paid when the user places an order. Manual payments (Cash on delivery, Cash App etc) - When a user places an order, the payment status will be either marked as "Pending" (not paid) or "Paid, not verified" (user has clicked on Mark as paid button). Once you verify the payment, you can mark the order as "Paid". Updating the status for manual payments Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > click on the edit icon next to the payment status > select the payment status and click Save.