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Hi, Do Collaborators need to subscribe to be able to see the reports/export results as spreadsheet for form I created? I colleagues are getting the message ‘your trial has ended’ . Also is there a way to make a form inactive once we are done with it? I don’t want to delete it as I would like to use it a template for the upcoming season. Thank you. Regards, Shibu

Shibu Sleeba

Aug 12, 2026

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Vipin

Aug 12, 2026

Hi Shibu, The subscription is linked with the email address used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add your team as collaborators to provide access. When the collaborators click on the Accept invite button in the email, Neartail automatically enables a free trial for the collaborators. Once the trial ends, they will need to subscribe to the paid plan to continue using Neartail. If you just need to provide access to the form submissions, you can save the responses to Google Forms and use the Google Forms' Link to Sheets feature to sync responses to Google Sheets in real time, and add your team as a collaborator in Google Sheets to provide access. This does not require a Neartail subscription for collaborators. Close form You can close the form to stop accepting responses. When you close your form in Neartail, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings will be displayed > click Advanced > check Close this form option, add a custom message and click Save.

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