HI, I'd like to know if there any way to let user track their order status.
For example, They can receive an email notification when their order move from submitted to complete.
Thank you.
Hi Apinya, You can set up notification emails to be send to the form respondents for Submitted, Completed or any custom status.
Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > click on the three dots icon next to the status for which you would like to setup email notifications > click Email respondents > setup wizard will be displayed > select the email field from the list and click Next > update the subject and click Next > update the message and click Next to complete the setup. Click on the link to open the form and submit a response to test confirmation emails. The customer should receive an email when the order is moved to that status.
Please try this and confirm.
Comments (1)
Dec 31, 2023
Hi Apinya, You can set up notification emails to be send to the form respondents for Submitted, Completed or any custom status. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > click on the three dots icon next to the status for which you would like to setup email notifications > click Email respondents > setup wizard will be displayed > select the email field from the list and click Next > update the subject and click Next > update the message and click Next to complete the setup. Click on the link to open the form and submit a response to test confirmation emails. The customer should receive an email when the order is moved to that status. Please try this and confirm.
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