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Hi - we have paid for a premium plan to make an order form online. I added two collaborators to help edit and update the form. Both of them now are facing a screen that the "Free trial has ended" but we already paid for the yearly plan. Please help?

Andrew Fisk

Aug 11, 2024

Comments (3)

Vipin

Aug 11, 2024

Hi Andrew, the subscription is linked with the email used to subscribe to the paid plan. Only that account can be used to customize the form and collect responses. You can add collaborators to provide access to your team, but please note that the collaborators will have to subscribe to the paid plan using their email account to continue using it after the trial ends.

Mia Klinger

Jan 24, 2026

When our colleagues serve only as collaborators on forms, it does not seem reasonable that they will all need paid accounts after 7 days. We use these forms as part of one agency.

Vipin

Jan 26, 2026

Hi Mia, collaborators will need to subscribe to the paid plan to access Formesign after their trial ends. If you just need to share access to the form responses, you can add them as collaborators in Google Forms, linked Google Sheets or the sync folder in your Google Drive. I have replied to your other post with the detailed instructions. Please refer to the link below. https://guesswork.co/forum/formesign/our-organization-joyweavers-has-a-subscription-unt.-OjmQPUXQaiSVIr82vNB.html

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