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Hi - we have paid for a premium plan to make an order form online. I added two collaborators to help edit and update the form. Both of them now are facing a screen that the "Free trial has ended" but we already paid for the yearly plan. Please help?

Andrew Fisk

Aug 11, 2024

Comments (1)

Vipin

Aug 11, 2024

Hi Andrew, the subscription is linked with the email used to subscribe to the paid plan. Only that account can be used to customize the form and collect responses. You can add collaborators to provide access to your team, but please note that the collaborators will have to subscribe to the paid plan using their email account to continue using it after the trial ends.

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