Hi Isabel, you must first fix the issues in the form and then enable payments. Please follow the instructions below.
1. Summary settings
You have mapped the summary fields incorrectly. You must update this so that the amount to be charged to passed to the payment method selected by the user.
Summary settings page allows you to select the relevant fields for the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected the payment option such as Stripe or Paypal. If you have mapped a field for the Net amount option, the answer for that field will be passed to Stripe. Otherwise, the answer for the field mapped for the Amount option will be passed to Stripe. You will get an "Invalid amount configuration" error if the Amount, Net amount options are not mapped correctly.
You have deleted the field configured for the Amount option and then mapped a different field for the Net amount option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > Click on the configure fields icon next to the Save button > Summary settings page will be displayed > Select Order amount field for the Amount option, select None for the Net amount option > click Save.
2. Delete payment method field
You have added a field "Please Indicate if you paid today by VENMO" in the form. Delete this field along with the title that includes the payment instructions for Venmo.
3. Payments
We have integrated with Paypal for automated Venmo payments. You can either enable this option or the older manual Venmo payment method.
Enable payments
Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can either enable the automated Venmo payments or manual Venmo payment option.
Automated payments
You can enable the automated Venmo payment option only if you have Paypal business account. When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Paypal charges a transaction fee
Manual payments
When a user places an order, the payment status will be either marked as pending (not paid) or paid, not verified (user has clicked on Mark as paid button). Once you verify the payment, you can mark the order as paid.
Comments (1)
Apr 9, 2024
Hi Isabel, you must first fix the issues in the form and then enable payments. Please follow the instructions below. 1. Summary settings You have mapped the summary fields incorrectly. You must update this so that the amount to be charged to passed to the payment method selected by the user. Summary settings page allows you to select the relevant fields for the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected the payment option such as Stripe or Paypal. If you have mapped a field for the Net amount option, the answer for that field will be passed to Stripe. Otherwise, the answer for the field mapped for the Amount option will be passed to Stripe. You will get an "Invalid amount configuration" error if the Amount, Net amount options are not mapped correctly. You have deleted the field configured for the Amount option and then mapped a different field for the Net amount option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > Click on the configure fields icon next to the Save button > Summary settings page will be displayed > Select Order amount field for the Amount option, select None for the Net amount option > click Save. 2. Delete payment method field You have added a field "Please Indicate if you paid today by VENMO" in the form. Delete this field along with the title that includes the payment instructions for Venmo. 3. Payments We have integrated with Paypal for automated Venmo payments. You can either enable this option or the older manual Venmo payment method. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can either enable the automated Venmo payments or manual Venmo payment option. Automated payments You can enable the automated Venmo payment option only if you have Paypal business account. When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Paypal charges a transaction fee Manual payments When a user places an order, the payment status will be either marked as pending (not paid) or paid, not verified (user has clicked on Mark as paid button). Once you verify the payment, you can mark the order as paid.
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