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I added an optional (i.e. not required) coupon code question to my form. It works but if I try to complete the form without entering anything in the coupon code box, the form won't accept my order. It only accepts it if I enter the coupon code. Not all customers will have the code. Can you make it work without a coupon code?
Comments (3)
Mar 26, 2024
If you have added an optional coupon code field in the form, then the users will be able to submit the form without entering an answer in the coupon code field. You have added responses validations to the coupon code field. If the user enters an invalid answer in the coupon code and then try to submit the form, it will show the error message that you have configured for that field. Users can either remove the coupon code that they have entered and submit the form or enter the correct code and then submit the form. I'd recommend you to remove the validation for the coupon code field. If the user enters the correct code, then the discount will be applied. If the user enters an incorrect coupon code, no error message will be displayed and the discount will not be applied. In both these cases, users will be able to submit the form.
Mar 26, 2024
OK, great. I have removed the validation and it is working now. Thank you.
Mar 26, 2024
Perfect, thanks for the update
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