I have emailed Neartail 2-3 times already. I set up payment arrangements and Neartail took the full amount. Also accepting payments is not working after purchases are made.
Your subscription
We sent an email last week with the instructions to switch to the monthly plan. Please see attached screenshot. I'm replying here in case you haven't received our emails.
When you subscribe to the paid plan, you can choose the monthly or annual option. You were charged $216 per year because you choose the annual option. If you need it only for a short term, you can switch to the monthly option.
Login to Neartail using the registered email > click Manage plan > click Update plan to open your customer portal > click Update plan > select the Monthly option. Stripe will automatically do a prorata and add the balance amount as credit in your Stripe account. This will be used towards the future monthly payments. When you cancel your subscription, any balance amount will be refunded. Neartail Basic plan monthly pricing is $36 per month.
Collect payments
Which payment options have you enabled in your form? What is the issue you are facing with accepting payments? Are you getting any error messages? Please share the relevant details along with the link for your form.
Comments (1)
Dec 15, 2025
Your subscription We sent an email last week with the instructions to switch to the monthly plan. Please see attached screenshot. I'm replying here in case you haven't received our emails. When you subscribe to the paid plan, you can choose the monthly or annual option. You were charged $216 per year because you choose the annual option. If you need it only for a short term, you can switch to the monthly option. Login to Neartail using the registered email > click Manage plan > click Update plan to open your customer portal > click Update plan > select the Monthly option. Stripe will automatically do a prorata and add the balance amount as credit in your Stripe account. This will be used towards the future monthly payments. When you cancel your subscription, any balance amount will be refunded. Neartail Basic plan monthly pricing is $36 per month. Collect payments Which payment options have you enabled in your form? What is the issue you are facing with accepting payments? Are you getting any error messages? Please share the relevant details along with the link for your form.
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