I just was charged for the following year and no longer use the service. I did not get any email beforehand about it coming. I would like to be refunded.
Hi - There is no Neartail account linked with this email. To cancel your subscription, please login to Neartail using the registered email > click Account > list of your products will be displayed > click Manage plan > click Cancel plan. Once this is done, send an email to support@neartail.com. We will close your account and refund the payment
Note: We use Stripe for subscription payments and it is setup to automatically send a reminder email to the registered email address 3 days before the subscription is renewed so that users can choose to cancel or continue using it.
Comments (1)
Sep 8, 2024
Hi - There is no Neartail account linked with this email. To cancel your subscription, please login to Neartail using the registered email > click Account > list of your products will be displayed > click Manage plan > click Cancel plan. Once this is done, send an email to support@neartail.com. We will close your account and refund the payment Note: We use Stripe for subscription payments and it is setup to automatically send a reminder email to the registered email address 3 days before the subscription is renewed so that users can choose to cancel or continue using it.
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