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I need to change the Stripe sign-on tied to my NearTail

Jake Morrill

Jul 31, 2024

Comments (6)

Vipin

Jul 31, 2024

Hi Jake, login to Stripe > click on the account dropdown in the top right corner and select the Neartail connected account > click on the settings gear icon > select Profile > click Edit to update the email address. For detailed instructions, refer to the link below. https://support.stripe.com/questions/change-the-email-address-associated-with-a-stripe-account

Jake Morrill

Jul 31, 2024

I don't just need to change the email address. I need to change the Stripe account that I initially tied to my NearTail? How do I do that?

Jake Morrill

Jul 31, 2024

Also, if I can't change the Stripe account tied to my Neartail account (which I would consider a HUGE design flaw).....what happens if the Stripe account tied to my Neartail account is closed? Would I then be offered to connect a new Stripe account to my Neartail?

Vipin

Jul 31, 2024

You can create a Stripe Neartail connected account for your email account. All the forms you create using your email account will use the same Stripe account. Once created, the Stripe account cannot be changed.

Jake Morrill

Jul 31, 2024

So, if I initially connected my Neartail to the wrong Stripe account and Neartail won't let me change it, but I need to use another Stripe account, then I can no longer use Neartail? That seems ... odd.

Vipin

Jul 31, 2024

Jake, you cannot use your standard Stripe accounts with Neartail. You will have to create a Stripe connected account using the configure option in Neartail. Once you create a Stripe account, you cannot change it, but you can update the email, bank account etc using the Settings option in the Stripe dashboard.

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