Hi Jake, login to Stripe > click on the account dropdown in the top right corner and select the Neartail connected account > click on the settings gear icon > select Profile > click Edit to update the email address. For detailed instructions, refer to the link below.
https://support.stripe.com/questions/change-the-email-address-associated-with-a-stripe-account
Also, if I can't change the Stripe account tied to my Neartail account (which I would consider a HUGE design flaw).....what happens if the Stripe account tied to my Neartail account is closed? Would I then be offered to connect a new Stripe account to my Neartail?
You can create a Stripe Neartail connected account for your email account. All the forms you create using your email account will use the same Stripe account. Once created, the Stripe account cannot be changed.
So, if I initially connected my Neartail to the wrong Stripe account and Neartail won't let me change it, but I need to use another Stripe account, then I can no longer use Neartail? That seems ... odd.
Jake, you cannot use your standard Stripe accounts with Neartail. You will have to create a Stripe connected account using the configure option in Neartail. Once you create a Stripe account, you cannot change it, but you can update the email, bank account etc using the Settings option in the Stripe dashboard.
Comments (6)
Jul 31, 2024
Hi Jake, login to Stripe > click on the account dropdown in the top right corner and select the Neartail connected account > click on the settings gear icon > select Profile > click Edit to update the email address. For detailed instructions, refer to the link below. https://support.stripe.com/questions/change-the-email-address-associated-with-a-stripe-account
Jul 31, 2024
I don't just need to change the email address. I need to change the Stripe account that I initially tied to my NearTail? How do I do that?
Jul 31, 2024
Also, if I can't change the Stripe account tied to my Neartail account (which I would consider a HUGE design flaw).....what happens if the Stripe account tied to my Neartail account is closed? Would I then be offered to connect a new Stripe account to my Neartail?
Jul 31, 2024
You can create a Stripe Neartail connected account for your email account. All the forms you create using your email account will use the same Stripe account. Once created, the Stripe account cannot be changed.
Jul 31, 2024
So, if I initially connected my Neartail to the wrong Stripe account and Neartail won't let me change it, but I need to use another Stripe account, then I can no longer use Neartail? That seems ... odd.
Jul 31, 2024
Jake, you cannot use your standard Stripe accounts with Neartail. You will have to create a Stripe connected account using the configure option in Neartail. Once you create a Stripe account, you cannot change it, but you can update the email, bank account etc using the Settings option in the Stripe dashboard.
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