Hi Jennifer, When the user submits the form, the response is recorded in Neartail and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). You can click on the link in the notification email, check the status message at the top form and, if not submitted, then submit the form to check if you are getting any error messages. Or, Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > click on the three dots more icon > click Edit > the response will open in a new tab > click Submit and check if you are getting any error messages.