Hi Lisa, If you have enabled Stripe or Paypal automated payments, the transaction id will be recorded in the Neartail orders page. You can click on this reference to link to view the transaction details.
Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order (#22, #23) to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id in the Payment details section to view the transaction in Paypal.
Hi Lisa, When you click on the payment reference ID in Neartail, it will open the transaction page for the PayPal account currently linked. If you had used a different PayPal account, it won’t automatically open the transaction page in PayPal. Please make sure to login directly to PayPal using the correct account and check the transaction there.
Comments (3)
Oct 14, 2025
Hi Lisa, If you have enabled Stripe or Paypal automated payments, the transaction id will be recorded in the Neartail orders page. You can click on this reference to link to view the transaction details. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order (#22, #23) to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id in the Payment details section to view the transaction in Paypal.
Oct 14, 2025
When I do that, it doesn't appear within my list of transactions within PayPal.
Oct 15, 2025
Hi Lisa, When you click on the payment reference ID in Neartail, it will open the transaction page for the PayPal account currently linked. If you had used a different PayPal account, it won’t automatically open the transaction page in PayPal. Please make sure to login directly to PayPal using the correct account and check the transaction there.
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