Hi Tiera, please login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email respondents option? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered Please check and confirm.

It shows a yellow hand holding a pen next to the email but I did not recieve an email. Under additional details section, there is a red ❗️

it says: InvalidParameterValue: Missing final '@domain' Email collaborators recipient1@domain1, recipient2@domain2, etc

The reply-to address is set automatically. If you have configured the Email respondent and Email collaborators option, then when the user replies to the confirmation email, the email will be sent to the collaborators. Similarly, when the collaborators reply to the notification email, the email will be sent to the form respondent. You have not entered the correct To email address in the Email collaborators option. That's why the confirmation emails are not being sent. Login to Neartail > click on the from to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Email collaborators > enter the correct email in the To option, click Next > if required, update the subject, click Next > if required, update the message, click Next to complete the setup. You can then submit a response to test the email notifications.

Thank you for your quick reply! I completely forgot that step as this form is a copy of another form. I’ll make sure to note that step next time. Also, is there a way to reset the order # to have it go back to 1? I did about 60+ trial attempts to

fix the problem. I did delete all the responses and will trash all the faux orders, but I would like the fundraiser to show the real number of orders. Thanks

Hi Tiera, The order number cannot be reset. Even if you delete the orders, the number will continue from the last order. The order number will be incremented by 1 for each new order.

ok, thank you