Hi Deesa, You can configure your WhatsApp number in your form and allow users to submit their order via WhatsApp. Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > configure the WhatsApp number and click Save. Please note that you must enter the country code when configuring the WhatsApp number. Once you have setup your form, you must use the Neartail share link to collect orders. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually.

can we send order confirmation to customer in WhatsApp instead of email?

Hi Deesa, We do not have the option to send automated WhatsApp messages. You can either setup confirmation emails to be sent to the customers or allow users to submit their order to WhatsApp.

we want to change the auto generated order number series. second how customer can track order by order id? order status in form is only submitted, completed but we want two more fields "under process" and "packed and shipped"