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People are trying to order my products but neartail won't allow them to enter their card information.

Emilee Porras

Mar 26, 2024

Comments (4)

Vipin

Mar 26, 2024

Hi Emilee, when I filled the form and clicked on the place order button, the checkout page with Card, Cash app payment methods were displayed. When I selected the card payment option and click Proceed, the payment page was displayed correctly. Please see screenshot below.

Ok great thank you!

Vipin

Mar 26, 2024

Note: You have enabled the hold payment option. When the user submits the form, the payment will only be authorized. You can click on the Collect option in the Neartail Orders page to collect anytime in the next 7 days after the order is submitted. Otherwise, the authorization will automatically expire. Please refer to the demo video (starting from 5:00) Card payments demo video https://youtu.be/SCT3rXkR8mM

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