Hi Oswaldo, You can configure your WhatsApp number in your form and allow users to submit their response to WhatsApp. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually.
Currently Neartail does not have the option to submit the response to a WhatsApp group or send it to multiple WhatsApp numbers at the same time, but you can send the responses to different WhatsApp numbers based on the form response.
Instead of configuring a WhatsApp number, you can select a form field with the WhatsApp number so that response is submitted to that number. You can create unique prefill links to autofill the WhatsApp number or use the IFS function to set the WhatsApp number based on the preferred criteria. When a user submits the form, the response will be sent to the respective WhatsApp number.
Add a field for WhatsApp number
In the Neartail Edit page, click on the + Add question button > enter the title "Submit to WhatsApp number" (change as required), select Short answer question type > click on the settings gear icon for this question > Question settings page will be displayed > click Answer > enter the IFS formula in the Calculate option, change the Appearance to hidden and click Save.
Note: You can also mark this field as readonly if you would like to show the whatsapp number to the user filling the form.
Configure WhatsApp number in the form
Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > click Dynamic routing > Get number from this field option will be displayed > select the "Submit to WhatsApp number" field from the list and click Save.
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Mar 12, 2025
Hi Oswaldo, You can configure your WhatsApp number in your form and allow users to submit their response to WhatsApp. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually. Currently Neartail does not have the option to submit the response to a WhatsApp group or send it to multiple WhatsApp numbers at the same time, but you can send the responses to different WhatsApp numbers based on the form response. Instead of configuring a WhatsApp number, you can select a form field with the WhatsApp number so that response is submitted to that number. You can create unique prefill links to autofill the WhatsApp number or use the IFS function to set the WhatsApp number based on the preferred criteria. When a user submits the form, the response will be sent to the respective WhatsApp number. Add a field for WhatsApp number In the Neartail Edit page, click on the + Add question button > enter the title "Submit to WhatsApp number" (change as required), select Short answer question type > click on the settings gear icon for this question > Question settings page will be displayed > click Answer > enter the IFS formula in the Calculate option, change the Appearance to hidden and click Save. Note: You can also mark this field as readonly if you would like to show the whatsapp number to the user filling the form. Configure WhatsApp number in the form Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > click Dynamic routing > Get number from this field option will be displayed > select the "Submit to WhatsApp number" field from the list and click Save.
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