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The email to the respondent is not going out after a purchase is made.

Comments (3)

Vipin

May 31, 2024

Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email respondents? Please check and confirm. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

TVA Store

May 31, 2024

I checked, it lists an email address under email respondents but not email collaborators. I get a yellow triangle with an exclamation point in that spot. How can I fix it?

Vipin

May 31, 2024

If you place the cursor on top of the icon, it should show the reason or the error message. Please share a screenshot along with the link for that form.

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