When connecting our form to Stripe, it seems like we can only access the charge through NearTail but the charge is not showing up on Stripe. How do I unlink our stripe account?
You can view the transactions directly by logging in to Stripe dashboard or by clicking on the Stripe reference id in the Neartail Orders page.
Stripe transactions and payouts
Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules.
Note: If you have multiple Stripe accounts, then please make sure that you select the Neartail Stripe connected account by clicking on the profile option in the top left corner and then view the transactions.
View orders in Neartail
Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe.
Stripe payouts
You have enabled card payments via Stripe. The payments from your users will be made to your bank account setup in Stripe. You can refer to the help article for payout schedules.
https://support.stripe.com/questions/common-questions-about-payout-schedules
Please try this and confirm.
Comments (1)
Nov 27, 2023
You can view the transactions directly by logging in to Stripe dashboard or by clicking on the Stripe reference id in the Neartail Orders page. Stripe transactions and payouts Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules. Note: If you have multiple Stripe accounts, then please make sure that you select the Neartail Stripe connected account by clicking on the profile option in the top left corner and then view the transactions. View orders in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe. Stripe payouts You have enabled card payments via Stripe. The payments from your users will be made to your bank account setup in Stripe. You can refer to the help article for payout schedules. https://support.stripe.com/questions/common-questions-about-payout-schedules Please try this and confirm.
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