"When we are updating the status of someones order, we put notes for our staff so they know what is left to fulfill, but our customers are seeing the notes. Is there a way to shut that off so only we can see the notes and not them?"

Question

&quot;When we are updating the status of someones order, we put notes for our staff so they know what is left to fulfill, but our customers are seeing the notes. Is there a way to shut that off so only we can see the notes and not them?&quot;

Vipin · Accepted Answer

Currently, Neartail does not have the option to add internal notes visible only for your team. You can only add comments to the order that are visible to both staff and customers.

Guesswork

When we are updating the status of someones order, we put notes for our staff so they know what is left to fulfill, but our customers are seeing the notes. Is there a way to shut that off so only we can see the notes and not them?

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When we are updating the status of someones order, we put notes for our staff so they know what is left to fulfill, but our customers are seeing the notes. Is there a way to shut that off so only we can see the notes and not them?

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Add your comment

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