You have created a multiple page form with the below set up. 1. Home page includes products as well as required fields for contact details 2. Payment Section page includes required fields and a file upload option for payment proof 3. Order Confirmed page with id, delivery date There are two issues with the form setup. 1. Checkout page: You have configured the "Order Confirmed" page as the checkout page. This set up allows users to skip the "Payment Section" page. Users can add items to cart, click on the cart icon, click on the Proceed to checkout button and directly go to the "Order confirmed" page without completing the "Payment Section" page. That's why you might customers submitting orders without completing the payment page. You should update the checkout page (see instructions below). 2. Home page that includes required fields and products You should never add required fields in the home page. If you choose to do that, then you must not add category quick navigation or products in the home page or enable the search option in your form. You have added required fields for contact details in the home page that also have the products. Users will be able to add products to the cart, click on the cart icon to view the cart page and then click on the call to action button in the Cart page to navigate to the checkout page without filling the contact details in the home page. You might end up with submitted orders without contact details. You should either move the contact details to the Payment page or change the form set up as listed below. 1. Home page with the required fields for contact details (Step 1: My contact details) 2. Products page (Step 2: select your products) 3. Order summary (Step 3: Review your order) 4. Payment (Step 4: Make payment) 5. Order details (Step 5: Submit order) With the above setup, you should configure Order summary page as the check out page. Login to Neartail > click on the form to open it > In the Neartail Edit page, click on the 9 dots grid icon in the bottom right corner at the end of a section > Navigation settings page will be displayed > select the preferred page as the checkout page and click Save.

https://neartail.com/sm/daJ-Oe_iN I have done according to the instructions. Customers are still able to skip payment because according to them it is doesn't show. Please check this from your end.

Currently "Step 5 - Order Confirmation" is configured as the checkout page. That's why they are able to skip the "Step 4 - Payment Section" page. You should configure "Step 3 - Double-Check Your Items" as the checkout page. Instructions below. Login to Neartail > click on the form to open it > In the Neartail Edit page, click on the 9 dots grid icon in the bottom right corner at the end of a section > Navigation settings page will be displayed > select "Step 3 - Double-Check Your Items" from the dropdown for Configure as the checkout page option and click Save. Please try this and confirm.

Thank you. Today is the final day and I noticed that someone uploaded the same screenshot of payment and proof of payment twice on different days, hoping to not get caught. How do I prevent people from uploading the same information twice? Can you go ahead to make the changes on my behalf of time please? I'd be grateful. There is a lot of pressure on me because today is the final day.

I have done so but I don't see any difference.

With the current setup, users will not be able to skip the payment section. You can try and submit a response to test this. Please note that you have added a file upload question for payment proof and a short answer question for transaction id. These are just fields to collect data. The form cannot automatically verify if the payment was made based on the uploaded screenshot or the transaction id.

Error. Please ignore

Good day

I was wondering if there is a way to make links to the neartail site have a preview in whatsapp to entice clients to open them. They do not like to open links and prefer the direct method of placing an order. An editable link preview we can use to grab attention will be well appreciated.

Secondly, can we get the full view of the order from the notifications instead of the big logo display after the name and phone number please?

I'm on standby for your assistance

Link preview The preview in the WhatsApp will show the banner image (or the logo, if the banner image is not uploaded), title and a brief description. Once you add the link, please wait the preview before you share the message (see screenshots below for your reference). Notifications The mobile app notifications will not display the logo now. It should show the basic orders details. We will check if the full order summary can be included in the notifications.

Thank you Well appreciated