Hi Lisa, when you are getting the unending loading symbol? Please confirm. 1. When you login to the Neartail mobile app 2. When you click on the Inbox 3. When you click on My requests 4. When you open a response in the Inbox or My requests Note: You must use the use the same email account you used to sign up for Formfacade to login to Neartail mobile app to view the responses.