I am still having issues with new order notifications. i dont get notifications like how you show in the App Store. What am i doing wrong or have set up wrong? thank you
The only way I know I have a new order is by checking my email. I would love to get a notification like I showed in the screenshot from the App Store from your app. Thank you! I appreciate your help. 
Hi Aaron, The notifications will be sent only to the device that was most recently active. If you were using your iPad and then signed in to the mobile app on you iPhone, the notifications will be sent to the iPhone. If you switch to the iPad, then the notifications will be sent to the iPad. However, if sign out of the Neartail app on your iPhone instead of opening the Neartail mobile app on your iPad, notifications will no longer be sent.
ok i understand. how can i just start over? i will just use my iphone. if i sign out, uninstall app on both, then only install and log in on iPhone will that correct the issue?
No, you don't have to uninstall. Just open the Neartail app in the preferred device, login with your google account and then start using it. You should receive notifications for new orders.
We have reset the token. Please open the preferred device, logout of the mobile app, login back again and then submit a response to test the notification.
it seems that I get a notification when you reply to this ticket, but I do not get notifications for anything else, most importantly orders. I completed what you suggested and I still do not get new order notifications.
Comments (16)
Jul 18, 2024
Hi Aaron, have you logged in using the same email account in multiple devices? Please confirm.
Jul 18, 2024
hey i just got a notification!!!!!!!!!!!
Jul 18, 2024
yes!!!!
Sep 6, 2024
I am still having issues with new order notifications. i dont get notifications like how you show in the App Store. What am i doing wrong or have set up wrong? thank you
Sep 7, 2024
Hi Aaron, What is the format of the notifications you are getting currently? Could you please share a screenshot.
Sep 7, 2024
i don’t receive any notifications on new orders
Sep 7, 2024
The only way I know I have a new order is by checking my email. I would love to get a notification like I showed in the screenshot from the App Store from your app. Thank you! I appreciate your help. 
Sep 7, 2024
Have you installed the app on multiple devices and logged in using the same email account? Please confirm.
Sep 8, 2024
yes. i have installed on my iphone and ipad. is this the issue? i dont receive notifications on either.
Sep 8, 2024
Hi Aaron, The notifications will be sent only to the device that was most recently active. If you were using your iPad and then signed in to the mobile app on you iPhone, the notifications will be sent to the iPhone. If you switch to the iPad, then the notifications will be sent to the iPad. However, if sign out of the Neartail app on your iPhone instead of opening the Neartail mobile app on your iPad, notifications will no longer be sent.
Sep 8, 2024
ok i understand. how can i just start over? i will just use my iphone. if i sign out, uninstall app on both, then only install and log in on iPhone will that correct the issue?
Sep 8, 2024
No, you don't have to uninstall. Just open the Neartail app in the preferred device, login with your google account and then start using it. You should receive notifications for new orders.
Sep 11, 2024
ugh i still dont get notifications on new orders after completing what you suggested. I’m not sure what else to try.
Sep 11, 2024
We have reset the token. Please open the preferred device, logout of the mobile app, login back again and then submit a response to test the notification.
Sep 11, 2024
it seems that I get a notification when you reply to this ticket, but I do not get notifications for anything else, most importantly orders. I completed what you suggested and I still do not get new order notifications.
Sep 11, 2024
I really appreciate taking the time to try to help me figure this out
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