Community
When a user submits a form he should recieve an e-mail notification (set in "notify respondent") as well as us (set in "notify collaborators"). But sometimes the e-mails for us just stop comming. In the order detail it says "user unsubscribed". What does that mean?
Comments (1)
Sep 20, 2024
The confirmation and notification emails sent using our products will include an unsubscribe link so that the recipients can opt out of receiving the emails. For example, if the collaborator clicks on the unsubscribe link, then the notification emails will be automatically suppressed for that collaborator. You will see the "User unsubscribed" message in the Additional details section when you view the submitted orders in Neartail Orders page.
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