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If you have signed in with multiple google accounts in your browser, sometimes you might get this error. Open an incognito window in your Chrome browser (make sure that the cookies are enabled), login using your google account and then set up the sync to drive.
Qn: What if I would like to send the responder a confirmation email after submission of a signed form? Assume I would like the Business plan, costing $76 per month. Does that mean I have to purchase both e-Signature and Fillable PDF, paying $76 x 2 per month? Thank you!
Send confirmation emails to form respondents Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email field from the list and click Next > update the subject and click Next > update the message as required, click More and enable the attachment > click Next to complete the setup. Subscription plan If you would like to collect signatures in your form and send a confirmation email with the signed form to the form respondents, then you can subscribe to Formesign Esignature paid plan. If you would like to customize the signed form, then you can subscribe to the Formesign Fillable PDF paid plan as well. You can choose the plan based on the expected responses per month. Formesign Esignature pricing https://formesign.com/esign/pricing.html Formesign Fillable PDF pricing https://formesign.com/fillable/pricing.html Formsign Compliance pricing https://formesign.com/compliance/pricing.html
I would like full, transparent information on the pricing. I recently linked a Google Form to Formesign in order to collect e-signatures. Today I see a notification that says the paid features will expire in 6 days. May I double check if your product has any free features that do not have an expiration date on them? Features that I'm concerned about are: 1. Duration of access and storage of collected e-signatures 2. Business name 3. Duration of form for collecting e-signatures 4. Number of collaborators
Formesign is a paid product with a 7 day free trial. You get the first 20 responses free during this trial period. If you would like to use Formesign to collect signature after your trial ends or collect more than 20 responses, then you will have to subscribe to the Formesign paid plan. Duration of access and storage of collected e-signatures You need an active subscription to access Formesign and use your form to collect responses. Once your subscription is cancelled, you will not be to able to view the submitted responses or the signed documents in Formesign. You should download the signed documents or sync it to your drive. Business name You can customize the header, footer, logo, theme. These settings are for your account and it will applied to all the forms created using your account. - Header text (Business name) can be customised by free and paid users. - Header logo (applicable only for Minimal theme) can be customised by free and paid users. - Footer text can be customized by free and paid users. - Footer logo can be customised only by paid users. - Disclaimer and report abuse will always be displayed in the share link. Duration of form for collecting e-signatures The form will remain active as long as you have a subscription. If you do not subscribe after the trial, the form will no longer collect responses. Number of collaborators The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add collaborators to provide access to your team. Please note that the collaborators will have to subscribe to the paid plan using their email account to continue using Formesign after their trial ends.
i'm doing a signature form... all is good, though i want to put the company header etc onto the PDF output - can i do that?
Hi Chris, You can use Formesign to collect signatures in your form. When the user signs the form and submits it, Formesign will automatically generate a signed document with signature based on your form. If you would like to customize the signed document, then you will have to use the Formesign - Fillable PDF addon. You can create a custom template using google docs. When the user fills the form and clicks on submit, Formesign will generate a document based on this template and show it as a consent screen. Users can review and click on Agree to submit their response. Formesign - Fillable PDF demo https://youtu.be/-IfgUmlwXK8 Formesign - Fillable PDF addon https://workspace.google.com/marketplace/app/formesign_fillable_pdf/189234873251 Formesign pricing (Esignature, Custom PDF template & more) https://formesign.com/compliance/pricing.html
I would like to be notified when forms are submitted.
Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify collaborators > setup wizard will be displayed > enter your email address and click Next > update the subject and click Next > update the message as required, click More and enable the attachment > click Next to complete the setup. When the user signs and submits the form, a notification email will be sent to your email with a copy of the signed form.
Hello there. My name is Hoss and I was wanting to remove my name from the top banner of the esign webpage that was created. At the top of the page it says “Hoss Aneece’s Website” and I cannot seem to find an option to disable this. Alternatively, could you change the name to “Poison Tattoo Studio” for me? Thank you
Hi Hoss, To change the name displayed in the header, you can update the business name in the Theme settings. Login to Formesign using the registered email account. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer (This site belongs to...), upload your logo and click Save. Please note that the theme settings are for your account and it will be applied for all the forms you create using your account.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.