Ask questions about our products
Hi Neartail! My 11-year-old is setting up a temporary "store" for his middle school holiday fair-- he'll be selling $5-6 items for a total of about ten days, and I suspect he'll only receive 3-5 orders total. (The "orders" he has received so far have been practice as we previewed to test formatting etc.). The only features he's using on his form are calculate order amount, show order summary, and manual payments (Venmo). Is there a pay-as-you go pricing model that he could use (like the 2% transaction fee for Meal Prep Companies) instead of the $36 for this single month that the Order Form plan would cost? Thank you!
Change Language
Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the gear icon next to the submit button > Button settings page will be displayed > select the preferred language and click Save. The form defaults such as error messages, button text, informational messages will be displayed in the selected language. Please try this and confirm.
Unable to link to Google Forms
By default, the responses will be recorded only in Neartail. You can view the form submissions in the Neartail Orders and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets.
HI is there any way to have the description show up in a report? I have my product code in the description field but am not able to get it to show up in any report.
Hi Gilbert, Currently, Neartail does not currently offer an option to add a SKU for a product, it's not possible to generate reports that include SKU. Adding the SKU in the product description will not work for reporting purposes.
Can I cancel my membership at any time?
Hi Kimberly, When you subscribe to the paid plan, you either choose the monthly or annual plan. Monthly subscription is automatically renewed each month and you can cancel it anytime. Annual subscription is a 12 month contract and it is non refundable. When you cancel your subscription, it will be valid till the end of the subscription period.
Can I create a QR code for every registration received for a webinar?
Yes, you can set up the Notify respondent option in Neartail to automatically send a confirmation email with a unique QR code for the response. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > select the email address field for the To option, click Next > customize the subject, click Next > update the message, click More, enable the " Include QR code for this order" option and click Next to complete the set up.
I am trying to use two different PayPal accounts with two different forms. What do I need to do to ensure that the payments stay separate?
Hi Lisa, When you set up the payments in your form, they will be saved in your account settings and used for all your forms. If you’d like to use different PayPal accounts for two different forms, you’ll need to sign up for Neartail with two separate email accounts, one for each form.
Missing Payments - #22 and #23 seem to have disappeared? Which PayPal account did they go to?
Hi Lisa, If you have enabled Stripe or Paypal automated payments, the transaction id will be recorded in the Neartail orders page. You can click on this reference to link to view the transaction details. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order (#22, #23) to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id in the Payment details section to view the transaction in Paypal.
I need to create a free product on a form to collect food pre-orders. When I set the price to £0 you cannot complete the order and you get the message 'You must select items before placing an order!'
Hi Edward, you have added a number greater than 0 response validation with a custom message 'You must select items before placing an order!' for the Order Amount field in the form. If you would like to allow users to submit their order even if the amount is zero, then you should remove this response validation for the order amount field. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the order amount field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > delete the response validation and click Save.
I want to re-open an old form but it mentions Google forms and I don't understand how to re-open it
There are two options to close the form. 1️⃣ Close your form in Neartail by enabling the "Close this form" option in the Form settings page. When you close your form in Neartail, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings will be displayed > click Advanced > uncheck Close this form option and click Save to reopen the form. 2️⃣ Close your form in Google Forms by disabling the accepting responses option in the Responses page. When you close your form in Google Forms, you will not be able to access or edit the form using the Neartail editor. Open your form in Google Forms > click Responses > enable the accepting responses toggle button > click on the addon icon > click Neartail > click More options > click Update or Customize to sync the changes to Neartail. You will then be able to make edits and access responses in Neartail. Note: It seems that the google form associated with the form link you shared has been deleted. You will need to create a new form from scratch.
When clients "proceed to checkout" they are taking to the beginning of the form where they have to go through all the pages and services offered rather than being taken to a page where they can submit their order.
Hi Lee, The "Proceed to checkout" button in the cart page will always show the first page with the required fields in the form. Since you have added required fields in the home page to collect the contact details, the users will be redirected to the home page when they click on the Proceed to checkout button. Configure checkout page Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the configure key fields icon in the bottom right corner at the end of each page (see screenshot below) > select the relevant page for the "Configure the checkout page" option and click Save. Please try this and let us know if you have any questions.
How do I Change my password
Hi Adrian, Neartail uses Google Signin for login. To change your password, you will need to update the password for your Google account.
how to change currency in form?
Hi Mircea, to change the currency in your form, please follow these steps: Login to Neartail > click Forms > click on the form you want to edit > Edit page will be displayed > scroll down to the submit section > click on the settings gear icon > Button settings page will be displayed > select your preferred currency and click Save.
Question about adding a date field with certain days blocked out (allowing customers to only select Tuesdays or Thursdays from a date picker), using the bakery order form template.
Hi Pradeep, you can add a response validation to allow users to select only specific days of the week. To set this up in your form, please follow the instructions below. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the + Add field icon > enter the title, select the Date question type, enable the required toggle button > click on the settings gear icon > Question settings page will be displayed > click Answer > click Configure for the Validation option > select "Allow specific days of the week" > enter the preferred days in the "Select days" option and click Save.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html