Ask questions about our products

Join our community to keep learning

I'm not sure about the details of the subscription - what does the transaction fee apply to? Orders submitted or does it also count abandoned orders? I need more details before committing to the 2-3% fee

You will be charged a transaction fee per order based on the calculated order amount for submitted orders, regardless of whether payments are enabled. Please note that abandoned orders are not included. For example, if you collect 50 orders with the total amount of $1,000, you will be charged 3% of $1,000 as fees = $30. Your card will be charged on the 1st of every month for the previous months' orders.

I am unable to make a selection and continue to the payment page

If you would like to collect payments in your form, you must first calculate the amount in the form and then configure the payments. Open your form in Google Forms > click on the addon icon > click Neartail - Order form > click Calculate order amount > select the currency, click Next > select the price option, click Next > click Customize > Order amount calculations will be automatically added in the form > Edit page will open in a new tab > In the Neartail Edit page, scroll down to the payment section > click Enable > Payment settings page will be displayed > click Enable payments > The payment options supported in your country will be displayed > configure the preferred payment options and click Save. You can then use the near.tl share link for your form to collect responses.

I would like to change or get rid of the part where it says This page was created by (my name) at the very bottom of the order page. Please let me know if that is possible as I don't want my full name to appear on it. Thank you

Hi Shelley, you can customize the footer text to replace your name. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Preview > Theme settings will be displayed in the right pane > click Page > Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to..."), upload your logo to replace the default profile picture and click Save. 1️⃣ Header text can be customised by free and paid users. 2️⃣ Header logo (applicable only for Minimal theme) can be customised by free and paid users. 3️⃣ Footer text can be customized by free and paid users. 4️⃣ Footer logo can be customised only by paid users. 5️⃣ Disclaimer and report abuse options will always be displayed in the share link.

need free text in the quantity field. If we choose variant, I can add text in the variant place but on google sheet it comes as text with a long number digits. How do I get the text on the sheet without the long text please

When using Neartail with products that have variants, the unique identifier for each variant will always be recorded alongside the variant name in Google Sheets linked with Google Forms. Unfortunately, you cannot remove this unique identifier as it is necessary for tracking orders and inventory. If you need the variant name without the long number, you can view the orders in Neartail Reports or export the data from Neartail Reports to Google Sheets. Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > in the Reports page, click on the settings gear icon > click Sync all responses. Please note that this is not a real time sync; the responses will be synced only when you click on the sync option in the Reports page. When you sync the responses in Neartail to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column.

Hello, Can i subscribe for one month only ?

Hi Wes, when you subscribe to the paid plan, you can choose the monthly or annual option. If you need it only for short term, you can choose the monthly subscription, use it for one month and then cancel the subscription before it is renewed for the second month.

Hello. I have a few questions before signing up. 1. I understand the monthly fees. Are there any transaction fees? 2. Does the email address to receive the payments have to match my Google account email?

Subscription Yes, in addition to the monthly subscription fee, there may be transaction fees depending on the type of payment you accept. For manual payments (such as QR code or instruction-based payments), there are no transaction fees. For automated payments processed through Stripe, PayPal, or Yoco, transaction fees are charged directly by the payment service providers, and the rates vary by country. Automated payments The email address used to receive payments does not have to match your Google account email. You can set up a different payment email address when you configure your payment processor.

Can you help me to configure payment at checkout please. Also, is there a way to allow people to select the same size of an item more than once? is so, how do i do that? Nga mihi

Enable payments Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, scroll down to the payment section > click Enable > Payment settings page will be displayed > click Enable payments The payment options supported in your country will be displayed > configure the preferred payment options and click Save.

If paid annually for Basic subscription, can we cancel any time?

When you subscribe to the paid plan, you either choose the monthly or annual plan. Monthly subscription is automatically renewed each month and you can cancel it anytime. Annual subscription is a 12 month contract and it is non refundable. When you cancel your subscription, it will be valid till the end of the subscription period.

In REPORTS, is there a way to move the name and contact detail columns of the customer to the left of the report (in column view) so that they can be next to the ordeID?

Hi Simon, By default, system fields are displayed first, followed by form fields in the same order as they appear in the form. You can use the Freeze column option to rearrange them as needed. Rearrange columns In the Reports page, click on the preferred report. Click on the filter icon for the Order ID column, select Freeze column and click Ok. The Order ID column will be fixed as the first column. You can then click on the filter icon for the Name column, select Freeze column and click Ok to move the Name column after Order ID. Similarly, you can freeze other columns as needed to arrange them in the preferred order one at a time. Please note that there are two options: "Freeze column" and "Free upto this column".

Need to be able to shut off my taking payments when I am closed

Hi Chelsea, You don't need to turn off payments in your form. Instead, you can simply close the form to stop accepting responses. When you close your form in Neartail, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings page will be displayed > click Advanced > check Close this form option, add a custom message and click Save.

I would like to know how to change the title of the confirmation email after submitting the orders. Also I don't see a few order forms that I made on google form, on form list in Neartail.

Hi Namie, You can directly update the subject and message of the confirmation email in Neartail. Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > follow the prompts to update the email set up. You can then submit a response to test the confirmation email. Forms dashboard When you customize a google form using the Neartail addon, it will be added to the Forms dashboard in Neartail. You can login directly to Neartail to access your customized forms, make edits, and manage responses. If you delete a form from Neartail, it will no longer be displayed in the Forms dashboard.

Keeps saying form isn't published, but it is!

Neartail supports only public forms. When publishing the form, you must select 'Anyone with the link' in the Responders settings. Currently, you have selected 'Restricted', which limits access to specific people. Please update the settings, sync it with Neartail, and then try again.

Even if I check the flag in the section where I can choose which categories to display on the homepage, no more than 10 categories are shown. Is this a system limitation, or is there a way to display more than 10 categories on the homepage?

There is no limit on the number of categories. Please note that each category page must contain at least one product with a name, image, and a price greater than zero.

Is it possible to create sections or categories under Products, such as 'Winter Items'?

When you enter a custom name to create your website, Neartail automatically creates separate pages for each product and lists them on your site based on your form setup. Since you've added all your products on a single page, they are listed directly under the Products page on your website. If you'd like to group products by category, you should create separate pages for each category in the form and add the relevant products to those category pages. Please follow the instructions below to set up your form. 1️⃣ Home page with category quick navigation Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the form description and add the ${categories()} formula > click on the add page icon to move the existing products to a new page. 2️⃣ Group products by category In the Edit page, click on the title for the second page > enter the title "Polos" > click on the "32013 Womens Helios Polo L/S" product to select it > click on the add page icon to move the rest of the products to the next page > click on the title for the third page to select it > enter the title "Shirts" > click on the "61325 Women's Stryke Shirt S/S" product to select it > click on the add page icon to move the rest of the products to the next page and so on. 3️⃣ Enable the category quick navigation In the Edit page, scroll down to the end of the first page > click on the Edit icon in the bottom right corner > Summary settings page will be displayed > click on the Edit categories icon > Show categories settings page will be displayed > check the categories to add them to quick navigation and click Save. 4️⃣ Configure the checkout page In the Edit page, scroll down to the end of the first page > scroll down to the end of the first page > click on the Edit icon in the bottom right corner > Summary settings page will be displayed > select "Order Summary" from the dropdown list for Configure the checkout page option and click Save. Once you make these changes, the website will be updated accordingly. When you click on the Products menu in the header, it will display a list of categories. Clicking on a category will show the products within that category.

Discount applied is not getting calculated in the order summary

Add a field to calculate discount Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add field price field icon > select Discount, click Next > select Fixed amount, click Next > Enter the discount amount and click Create. Calculate total amount In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. NETTOTAL function This function automatically calculates the net amount based on the fields mapped in the Summary settings page. It adds the fields mapped for Amount, Delivery Fee, Tip, Donation, Taxes, and subtracts the Discount to calculate the net amount. When you use the Add price field option, it automatically maps the fields in the Summary settings page. If you used the Add field option, you will have to manually map the fields in the Summary settings page. Summary settings The Summary settings page allows you to select the relevant fields from the form for options such as Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected payment option. This mapping is also used to show the order summary. If you have mapped a field for the Net amount option, the answer for that field will be passed to the selected payment option. Otherwise, the answer for the field mapped for the Amount option will be passed. Update settings Login to Neartail > click on the to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > select the correct fields for the Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option and click Save. If you are not charging a delivery fee, taxes etc, you can select None from the dropdown list for the respective options in the Summary settings page.

Frequently Asked Questions

Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?

Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.

Can I remove or edit my name at the bottom of my form? "Created by_______"

Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.

Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!

Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.

Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?

Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html