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i would like to add a shoe size option to my product along with the quantity how can i do that. Also if i want to add my products in a grid to be viewed is there a way i can do that
You can select the "Sold by variant" option to setup the shoe product with sizes as variants and the preferred list of quantity options. Login to Neartail > click Forms > click on the form to select it > Edit page will be displayed > In the Edit page, click on the add product icon > enter the product name > select "Sold by variants" > enter the price > enter the shoe sizes as variants (see screenshot below). If needed, you can click on the settings gear icon to edit the default quantity options 1, 2, 3 and update the variant prices as well.
How can you Unhide a status?
Unhide status Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted (or any of the visible status) > click Hide > check the status you want to unhide and click Save.
unable to export report in google forms. Please advise.
Hi Maritza, You have enabled the "Submit to google forms" option in your form on 10-June. Only the new responses submitted after this option is enabled will be recorded in Google Forms. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > click Launch to open your form in google forms > In Google Forms, click Responses > click Link to sheets to sync the google forms responses to google sheets.
There are five categories of goods: A, B, C, D, and E. How can I set the quantity and amount subtotal for each category?
Calculate order quantity for a specific category If you have created a separate page with the title “Desserts” and added different product items, then you can use the QUANTITYIN function to calculate the order quantity for that category. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the + Add field icon > enter the title (for example, Desserts Order Quantity), select the Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the QUANTITYIN(“Desserts”) formula in the Calculate option and click Save. Calculate order amount for a specific category Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the + Add field icon > enter the title (for example, Desserts Order Amount), select the Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the TOTALIN(“Desserts”) formula in the Calculate option and click Save. Note: The title you add in the formula must exactly match the title of the category page. It is case-sensitive.
Does Neartail work in South Africa?
Yes, Neartail works in South Africa. You can create your form and share it with your customers to collect orders. Please note that card payments is not supported since Stripe isn't available in South Africa. If you have any specific questions or need assistance with your form, feel free to message here or send us an email.
I'm trying to figure out how to use a choice option: 2 rides/day - $630 1 ride/day - $550 unmounted - $305
You can add a product with variants such as 2 rides/day, 1 ride/day, and unmounted, and configure the pricing for each variant accordingly. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the add product icon > enter the product title, select "Sold by variants" > enter 2 rides/day, 1 ride/day, and unmounted as variants > click on the settings gear icon > Product settings page will be displayed > click Variant price > enter the price for each variants and click Save.
Hi, is it possible to use Neartail - Order form in a language other than English, specifically in Italian or French? I can see that the items in the menu can be personalized but I'm wondering if the software itself is translated, for example "select quantity" or "place order". Thank you!
Hi Veronica, you can set the preferred language for your form. To update the language, login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon for the Submit button > Button settings page will be displayed > select the preferred language and click Save. The error messages, button text and information messages are displayed in the language set in the form.
With the new update to the website, the shopping cart on the top right side has no option for me to change the calculations! The calculations being made do not match my calculations. Can you give me permission to access it?
Summary settings The Summary settings page allows you to select the relevant fields from the form for options such as Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected payment option. If you have mapped a field for the Net amount option, the answer for that field will be passed to the selected payment option. Otherwise, the answer for the field mapped for the Amount option will be passed. This mapping is also used to show the order summary in the cart page. Update settings Login to Neartail > click on the to open it > Edit page will be displayed > In the Neartail Edit page, click on the configure key fields icon in the bottom right corner at the end of a page (see screenshot below) > Summary settings page will be displayed > select the correct fields for the Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option and click Save. If you are not charging a delivery fee, offering discounts etc, you can select None from the dropdown list for the respective options in the Summary settings page.
How to use automatic inventory calculation and display next to the product?
Hi Anna, If you have products with limited stock, you can enable the inventory option and set the available stock quantity. Neartail will track product orders and automatically update the stock. When the available stock reaches zero, the product will be marked as out of stock on the form, and users will no longer be able to place orders for it. Currently, Neartail does not display the available stock in the form for the end customers. Enable inventory Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the product to select it > click on the ⚙️ settings gear icon > Product settings page will be displayed > click Advanced > check Enable inventory, enter the available stock and click Save.
Dear Neartail Support, I am contacting you because, although I canceled my subscription, I was clearly informed that I would still have full access to the platform until June 16th, the end of the current billing cycle. However, I am now being prompted to upgrade my plan in order to continue using features that should still be available to me. This is both unexpected and disruptive, especially since I rely on Neartail for ongoing projects and order collection. I would appreciate it if you could review and restore my access immediately, as per the subscription terms. Please also clarify why this issue occurred, and what measures will be taken to avoid such inconvenience in the future. Thank you in advance for your prompt assistance. Best regards, Stelios Vasilas
Hi Stelios, You subscribed to the Neartail paid plan on April 16 and cancelled your subscription on May 14. When you cancel your subscription, it remains valid until the end of the subscription period, which expired on May 16. You will need an active subscription to access Neartail and use your form to collect responses. That’s why you’re seeing the upgrade message when you log in to Neartail.
On the orders report. I want to see the total amount with the discount. Right now, it shows the total and the discount, not the final total. Also I want to be able to delete some of the abandoned carts like 1 and 8 As for #5 and #7, I want to move it as it's basically a full order, but there is nothing under the move to drop down. Also is there anyway to display the products in one line so I can see more of a description on the product page. Also is it possible to have the description show first when people click on the cart from the product list page? I want them to see the description before ordering
Delete abandoned orders Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Abandoned status > click Delete all > you can delete the abandoned responses older than 48 hrs only.
I want to customize the form answers sent to Whatsapp when a customer submits tne form to Whatsapp. How do I get the answers to each field? I used ${RESPONSE(name)} for the name field but I get undefined when it is sent to Whatsapp
You can use ${TEXTSUMMARY(true)} in the WhatsApp message setup to include the response summary. However, it is not possible to include specific fields individually. Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon for the Submit section > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > enter the preferred message and click Save.
Hi, if our currency is in Philippine peso is the transaction fee will be converted into Dollars?
Yes, the transaction fee will be converted to US dollars.
I added a discount code to my order form. It is a fixed discount amount that they will be given out to staff by their management as a stipend to use towards ordering food/drinks through my form. If a staff decides to only get a snack that costs less than the stipend (discount), how can I get the Net Amount to be zero dollars and not appear as a negative amount.
You can use the MAX function to set the total amount to zero when the ordered snacks cost less than the stipend. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Total Amount field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > enter MAX(NETTOTAL(), 0) in the Calculate option and click Save.
I want to offer rolls in 4, 6 and 8 counts at a set price for each quantity in the Brioche hamburger rolls. Which option of “sold by” allows me to do this? They all seem to want an individual item cost
Hi Tina, There are two options. You can either set up the product to be sold by quantity and enable the bulk discount option to set prices for quantities of 4, 6, and 8, or set up the product to be sold by variants, creating three variants—Pack of 4, Pack of 6, and Pack of 8—with variant pricing. You can also choose to enable the option to allow multiple variants to be added, as well as the ability to order more than one of each variant.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html