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Keeps saying form isn't published, but it is!

Neartail supports only public forms. When publishing the form, you must select 'Anyone with the link' in the Responders settings. Currently, you have selected 'Restricted', which limits access to specific people. Please update the settings, sync it with Neartail, and then try again.

Even if I check the flag in the section where I can choose which categories to display on the homepage, no more than 10 categories are shown. Is this a system limitation, or is there a way to display more than 10 categories on the homepage?

There is no limit on the number of categories. Please note that each category page must contain at least one product with a name, image, and a price greater than zero.

Is it possible to create sections or categories under Products, such as 'Winter Items'?

When you enter a custom name to create your website, Neartail automatically creates separate pages for each product and lists them on your site based on your form setup. Since you've added all your products on a single page, they are listed directly under the Products page on your website. If you'd like to group products by category, you should create separate pages for each category in the form and add the relevant products to those category pages. Please follow the instructions below to set up your form. 1️⃣ Home page with category quick navigation Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the form description and add the ${categories()} formula > click on the add page icon to move the existing products to a new page. 2️⃣ Group products by category In the Edit page, click on the title for the second page > enter the title "Polos" > click on the "32013 Womens Helios Polo L/S" product to select it > click on the add page icon to move the rest of the products to the next page > click on the title for the third page to select it > enter the title "Shirts" > click on the "61325 Women's Stryke Shirt S/S" product to select it > click on the add page icon to move the rest of the products to the next page and so on. 3️⃣ Enable the category quick navigation In the Edit page, scroll down to the end of the first page > click on the Edit icon in the bottom right corner > Summary settings page will be displayed > click on the Edit categories icon > Show categories settings page will be displayed > check the categories to add them to quick navigation and click Save. 4️⃣ Configure the checkout page In the Edit page, scroll down to the end of the first page > scroll down to the end of the first page > click on the Edit icon in the bottom right corner > Summary settings page will be displayed > select "Order Summary" from the dropdown list for Configure the checkout page option and click Save. Once you make these changes, the website will be updated accordingly. When you click on the Products menu in the header, it will display a list of categories. Clicking on a category will show the products within that category.

Discount applied is not getting calculated in the order summary

Add a field to calculate discount Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add field price field icon > select Discount, click Next > select Fixed amount, click Next > Enter the discount amount and click Create. Calculate total amount In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. NETTOTAL function This function automatically calculates the net amount based on the fields mapped in the Summary settings page. It adds the fields mapped for Amount, Delivery Fee, Tip, Donation, Taxes, and subtracts the Discount to calculate the net amount. When you use the Add price field option, it automatically maps the fields in the Summary settings page. If you used the Add field option, you will have to manually map the fields in the Summary settings page. Summary settings The Summary settings page allows you to select the relevant fields from the form for options such as Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected payment option. This mapping is also used to show the order summary. If you have mapped a field for the Net amount option, the answer for that field will be passed to the selected payment option. Otherwise, the answer for the field mapped for the Amount option will be passed. Update settings Login to Neartail > click on the to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > select the correct fields for the Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option and click Save. If you are not charging a delivery fee, taxes etc, you can select None from the dropdown list for the respective options in the Summary settings page.

How to fix minimum order value? I need to add this feature and give common discount for everyone who is choosing minimum order value

Hi Antony, You can add a number response validation for the amount field to enforce the minimum order amount. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Order Amount field to select it > click on the settings gear icon > Field settings page will be displayed > click Answer > click on the Configure link for the Validation option > select "Number", "Greater than or equal to" > enter your minimum order amount (e.g., 20) > enter a custom error message and click Save.

how do i calculate tax

There are two options for calculating taxes. You can either calculate the tax as a percentage of the order amount or specify the tax percentage for each product and calculate the taxes accordingly. The latter option is useful when the tax percentage varies by product or category. 1️⃣ Calculate tax as a fixed percentage of order amount. If the tax rate is the same for all the products / categories that you offer, then you can simply calculate the taxes by multiplying the order amount with the tax percentage. Calculate tax Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Add price field icon > select Tax, click Next > select Percentage %, click Next > select the tax rate from the dropdown list for Percentage % option and click Create. Calculate total amount In the Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. 2️⃣ Set up tax for different products If you have products / categories with different tax rates, then you can set up taxes for each product and use the TAX() to calculate the tax. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the product to select it > click on the settings gear icon for the product > Product settings page will be displayed > update the tax percentage and click Save. Repeat the steps to update the tax percentage for each product. Calculate tax In the Edit page, click on the Add price field icon > select Tax, click Next > select Standard calculation using TAX() formula, click Next > click Create. Calculate total amount In the Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create.

Hello, How can I change the sender name in the e-mail notification for responders and collaboraters? It seems the name in the e-mail is set to be the title of Page 1 of my form. Is there a way to change it? Thank you, Radovan

Sender's name: Form title in Google Forms will be set as the sender's name. Please note that if the title contains unicode characters, it will be automatically removed. Sender's email: Confirmation emails to form respondents will always be sent from form.receipt@mailrecipe.com and notification emails for collaborators will always be sent from form.notify@mailrecipe.com Reply-to email: The reply-to address is set automatically. If you have configured the Notify respondent and Notify collaborators option, then when the user replies to the confirmation email, the email will be sent to the collaborators. Similarly, when the collaborators reply to the notification email, the email will be sent to the form respondent. Otherwise, the emails will be sent to the email account used to configure the email notifications.

Is it possible to order multiple sizes of the same product? When I add a second size, it gets rid of the previous size.

Hi Keith, yes, it is possible to order multiple sizes of the same product by enabling the "Allow users to select multiple variants" option. To set this up, login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the product to select it > click on the settings gear icon for this product > Product settings page will be displayed > enable the "Allow users to select multiple variants" option (see screenshot below) and click Save. This will allow users to select different sizes of the same item without losing their previous selections. Please try this and let me know if you have any other questions.

Just a question, if I am to avail only the free version of neartail, what are some drawbacks to it? Such as limited responses or the forms expires in a specified time?

Neartail is a paid product with a 7-day free trial and does not offer a free plan. You get the first 20 responses free during the trial period. If you would like to collect more than 20 responses or continue using after the trial ends, you will need to subscribe to the paid plan.

I want to offer rolls in 4, 6 and 8 counts at a set price for each quantity in the Brioche hamburger rolls. Which option of “sold by” allows me to do this? They all seem to want an individual item cost

Hi Tina, There are two options. You can either set up the product to be sold by quantity and enable the bulk discount option to set prices for quantities of 4, 6, and 8, or set up the product to be sold by variants, creating three variants—Pack of 4, Pack of 6, and Pack of 8—with variant pricing. You can also choose to enable the option to allow multiple variants to be added, as well as the ability to order more than one of each variant.

What is the difference between automated and manual payment in the growth option?

Payment options We have integrated with Stripe (Card, Apple Pay, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Enable payments Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, scroll down to the payment section > click Enable > Payment settings page will be displayed > click Enable payments > The payment options supported in your country will be displayed > configure the preferred payment options and click Save. Please refer to the link below to learn about the manual and automated payment options. https://neartail.com/payment/neartail-payment-options.html

Can Neartail manage inventory? e.g., if I have only 1 unit of something, once that unit is ordered, it will show as sold out?

Hi Amy, If you have products with limited stock, you can enable the inventory option and set the available stock quantity. Neartail will track product orders and automatically update the stock. When the available stock reaches zero, the product will be marked as out of stock on the form, and users will no longer be able to place orders for it. Enable inventory Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on a product to select it > click on the settings gear icon for that product > Product settings page will be displayed > click Advanced > enable the inventory option, update the available stock and click Save.

I am attempting to set up my delivery fee based on the quantity of items. For one item, the delivery fee is a flat $5.00, with an additional $2.00 for each additional item. I have attempted to use the help feature for the formula, but it is not working. Can I get an assist with this formula?

Calculate delivery fee In the Neartail Edit page, click on the Add price field icon > select Delivery fee, click Next > select Custom calculation, click Next > Enter the below formula and click Create. IFS(QUANTITY() > 0, 5 + 2 * (QUANTITY() - 1), 0) Calculate total amount In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create.

I have set up an upcoming event with two dates for registrants to choose from. Can I set up registration limits for each date? Or should I set up two separate forms, one for each date?

You have added a checkboxes question "Workshop date" with the two dates as answer choices and a product sold by quantity for "Registration fee". If you would like to limit for each workshop date, then you must set it up as a product and enable the inventory option. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click on the Add product icon > enter the product title "Workshop registration", select "Sold by variant", enter the price, set the max quantity as 2, enter the two workshop dates as variants > click on the settings gear icon > Product settings page will be displayed > enable the "Allow users to select multiple variants" > click Advanced > enable the inventory option, enter the available stock (see screenshot below) and click Save.

Is there a way to embed a calendly schedule into the google form? so that when people filling out an inquiry form to work with us can also book a call while on the page?

Formfacade doesn't support embedding Calendly directly into Google Forms. However, you can redirect the users to the calendly page when they submit the form. If you are collecting name, email, phone etc, you can choose to pass these values via url to the Calendly page. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, scroll down to the submit section > select Redirect to webpage > enter the calendly prefill url (see below). https://calendly.com/movesyoutraining/client-inquiry?name=${entry1549280903}+${entry372020696}&email=${entry2116875108} Prefill information in the calendly link: https://help.calendly.com/hc/en-us/articles/226766767-How-to-pre-fill-invitee-information-in-your-Calendly-link

not able to print reports - specifically I need to print the sales by product report

Hi Jessie, Currently, Neartail does not have the option to print the reports. You can download the reports as a csv file, open it in Sheets or Excel and then print it as needed. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Reports > click on the preferred report to select it > click on the three dots more icon > click Export as csv.

What counts as an "order" toward the limited number of orders allowed per price plan? For example, we paid for 100 orders. do "abandoned orders" count against that?

Hi Stephanie, only submitted orders count towards the monthly response limit for your account. Abandoned orders do not count against that limit. An abandoned order is when a customer starts filling out the form, but does not complete the submission. If you subscribe to the Neartail Order Form Basic plan, you can collect a total of 100 responses per month across all of your forms. Neartail Order Forms Pricing https://neartail.com/google-order-forms/pricing.html

i would like to add a shoe size option to my product along with the quantity how can i do that. Also if i want to add my products in a grid to be viewed is there a way i can do that

You can select the "Sold by variant" option to setup the shoe product with sizes as variants and the preferred list of quantity options. Login to Neartail > click Forms > click on the form to select it > Edit page will be displayed > In the Edit page, click on the add product icon > enter the product name > select "Sold by variants" > enter the price > enter the shoe sizes as variants (see screenshot below). If needed, you can click on the settings gear icon to edit the default quantity options 1, 2, 3 and update the variant prices as well.

How can you Unhide a status?

Unhide status Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted (or any of the visible status) > click Hide > check the status you want to unhide and click Save.

Frequently Asked Questions

Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?

Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.

Can I remove or edit my name at the bottom of my form? "Created by_______"

Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.

Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!

Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.

Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?

Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html