Hi Gerard, We sent you an email and also replied to your post in the forum (see link below): https://near.tl/support/forum/formfacade/this-is-the-second-time-this-problem-is-being-repo.-OUowK6AppNkLn5LzDyx.html Did you follow the instructions in our reply? If you are still experiencing issues, please provide the following details: 1️⃣ Are the responses not being recorded in Formfacade? 2️⃣ If the responses are recorded in Formfacade but not in Google Forms, have you enabled the Submit to Google Forms option in Formfacade? 3️⃣ If the Submit to Google Forms option is enabled, did you try submitting a test response after enabling it? 4️⃣ If the response is not being recorded in Google Forms, please check the Additional details section for that response 5️⃣ If it shows any error message for Google Forms submission status, share a screenshot of the Additional details section along with the link for your form. Note: We won’t be able to assist you if you don’t provide any details and continue posting repeatedly without additional information.

Hi Gerard, We sent you an email on July 8. I'm posting the reply here in the forum in case you're not receiving our emails. By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets. This is a google forms feature. If you have enabled the submit to google forms option in Formfacade, but the responses are not recorded in Google Forms, you can track the submission status. Track submit status Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on an response to view the details > scroll down and check the Additional details section > The status for "Google Forms" should be displayed as "Submitted". Otherwise, it will display the error message along with the option to resubmit.

Hi Joel, You can use the Formfacade addon to customize your google form and personalize the confirmation message displayed after submit. Open your form in google forms > click on the addon icon > click Formfacade > click Customize this form > click Proceed > Formfacade Edit page will open in a new tab > In the Edit page, scroll down to the submit section > select Custom message > enter the thank you message. You can click on the @ icon the editor and select the required field from the list to include it in the message (see screenshot below). Once you have setup the confirmation message, click Share > click Link > copy the near.tl link and share it with your users to collect responses.

Yes, you can set up the form to redirect users to another webpage when they submit the form. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, scroll down to the submit section > select Redirect to webpage > enter the url > preview the form and submit a response to test it. You can then use the near.tl Formfacade share link to collect responses. Note: Redirect option will not work if you have embedded the form in Google Sites/Wix that embeds the form as an iframe.

Hi Jackson, The "Export as CSV" feature is not available in the free trial. If you'd like to export the responses, you can use the "Download as CSV" option in Google Forms or the "Link to Sheets" option to sync Google Forms responses to Google Sheets.

Hi Bobby, there are a couple of issues with your form setup. Submit to google forms By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets. Convert to html file upload Google Forms does not support embedding forms with file upload questions because file uploads require users to login to view and submit the form. When you embedded the form using the Formfacade addon, the file upload question in Google Forms was converted into an HTML file upload, which allows users to upload files without needing to log in. In Google Forms, this appears as a short answer question, but in the embedded form using Formfacade, it shows up as a file upload button. However, you have changed the converted file upload question (short answer) back into a Google Forms file upload question. As a result, when users submit the form, their responses are rejected by Google Forms because it requires login to submit. You need to customize the form again using Formfacade to properly convert the file upload question.

The autosave option is enabled by default in the forms. When the user starts filling the form, the responses are saved as draft. The partial response is saved as draft for 3 hrs. If the user starts filling the form, doesn't submit it, but returns within 3hrs, he can choose to continue from where he left off or start from scratch. You can view these responses in the Abandoned status in the Formfacade Responses page and it will show the partial answers filled by the users. Simply put, the responses in the Abandoned status does not mean users are facing issues; it just indicates that they haven't submitted the form or abandoned them. Submit failed notification When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has NOT been submitted. If it is prefixed with a #, it indicates that the response has been submitted.

Collet email address If you would like to collect email addresses from the form respondents, then you must add a short answer question in the form and add the text - email response validation for that short answer question. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the + add new field icon to add a field below the form title > enter the title "Email address", select Short answer question type > enable the Required toggle button > click on the settings gear icon > Question settings page will be displayed > click Answer > click Configure for the validation option > select Text, Email response validation and click Save. Email notifications If you would like to send confirmation emails with the results to form respondents or receive notifications for new responses, you can set it up in Formfacade. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify respondent or Notify collaborators as needed > setup wizard will be displayed > follow the prompts to complete the setup. Conditional message When you set up the conditional message, you will have to select the score field based on which the message should be displayed. Instead of selecting the Total Score field, you have selected a different field. That's why you are getting the same response regardless of the score.  Currently, Formfacade does not have the option to update the score field; you will have to delete the messages and redo it. Please give us some time so that we can check if there is an easier option to update the source score field instead of redoing the messages.

Hi Jennifer, There are three options to create a form: 1️⃣ Create a form using Formfacade templates. 2️⃣ Use the import via url option in Formfacade. If you use the import via url option, then Formfacade creates a copy of the google form. 3️⃣ Customize an existing google form using the Formfacade addon for Google Forms. Create form or Import via url If you use option 1 or 2 above, then the responses will be recorded only in Formfacade by default. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets. Use existing google form If you would like to use your existing google form, then you should install the Formfacade addon from Google Workspace marketplace > open your form in google forms > click on the addon icon > click Formfacade > click Customize this form > click Proceed > Formacade Edit page will open in a new tab > make the necessary edits > click Share > click Embed > select Embed in my squarespace site, click Next > copy the embed code and add it in your website. The width of the form depends on the div container in which you place the embed code.

Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html

Hi Sara, Formfacade supports only public forms. You must disable Google Forms features that require sign-in to use your form with Formfacade. You have added a file upload question in your form. You must convert the google forms file upload that requires login into a html file upload question using the Formfacade addon before using it to collect responses. Form is not publicly visible — possible reasons and fixes. https://formfacade.com/website/form-not-publicly-visible-fix.html Formfacade - File upload addon https://workspace.google.com/marketplace/app/formfacade_file_upload/146202960515 Convert to file upload without login https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html Formfacade - File upload pricing https://formfacade.com/file-upload/pricing.html

To change the logo displayed in the footer, you need to be on a paid plan. Login to Neartail. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Upload your logo and click Save. When you subscribe to the paid plan, the profile picture in the footer will be automatically replaced by the logo you have uploaded.