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we're having problems with the form responses going to our google spreadsheet
Hi Margo, There is an issue with Google Forms integration due to a recent update in Google Forms. We have implemented a fix. By default, the responses will be recorded only in Formfacade. You can view them in the Formfacade Responses or the Formfacade Reports page. If required, you can enable the option to submit it to google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save.
What happened to incomplete folder?
Are you referring to abandoned responses? If you have enabled the Strict privacy option, the Abandoned status will be hidden. Disable strict privacy Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Trash status > You can disable the privacy settings and click Save. Note: The abandoned responses will not be displayed in the mobile app. The Inbox will show only the submitted responses.
I am planning to buy premium plan. Can I cancel anytime? Even if I pay for one year upfront?
Yes, you can cancel your subscription at any time, even if you pay for one year upfront. However, please note that annual subscriptions are non-refundable, so you won't receive a refund for the remaining months after cancellation. You will still have access to the features until the end of your subscription period.
Please provide me an invoice stating total amount is paid for our accounting purposes. I can not find any option to download the invoices. Thanks!
The invoices and receipts are automatically sent to the registered email address. You can also access it from the customer portal. Login to Formfacade using the registered email > click Account > list of our products will be displayed > click Manage plan > click Update plan to open your customer portal > you can view the billing history and download the invoices.
I am using PDF.co to merge all PDFs and images submitted through your form. The error message I received is: "For links to G Drive, G Docs, Dropbox, or similar: they can limit access." I would appreciate guidance on how to check or resolve this issue.
Hi David, You have subscribed to the Customize UI Basic plan. This plan is only suitable for occasional light use cases that require collecting files. You get a 10mb max size per file and only the form owner can access the files one at a time after they login with their google account. If your primary requirement is to collect files, you can upgrade to the file upload plan 10gb, 100gb or 1tb or the Formfacade Enhance plan. Once you subscribe to the file upload plan, you can enable unlisted links to automate access using Apps script, Zapier etc. You can also increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use the Formfacade - File upload addon to sync the uploaded files to your google drive.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
when I submitting, it always said not able to update this response in google forms. submit it again.
When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. You are getting this error because of missing answers for required questions. You have added additional questions in google forms, but these changes were not synced with Formfacade or the users had already started filling the form before these changes were made. If you submit a response now, it should work without any issues. Please try this and let us know.
confirmation emails are also being sent to my office administrator and I can't figure out why
You can enable the Notify respondent option in Formfacade to send confirmation emails to form respondents when they submit the form. This is possible only if you are collecting their email addresses. Formfacade does not have an option to CC other users in the confirmation email. However, you can use the Notify collaborators option to send a separate email to your team when new responses are received. Is your office administrator receiving an email from form.notify@mailrecipe.com? If so, they may have been set up to receive notifications using the Notify collaborators option. Check email status Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
I already assigned points to my form using Formfacade. but i deleted the score section on Googleforms! how can i get my scores messages back ?
Google Forms does not have versioning. So, you cannot restore the deleted questions or sections. You will have to redo the score calculations. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the last question to select it > click on the + add question icon > a new question will be added below the selected question > enter the title "Total Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS() formula in the Calculate option > select Hidden for the Appearance option and click Save. Formfacade - Assign points demo https://youtu.be/zberDwRdLv8
I can't seem to change the preview photo that pops-up when I share my link. It always show my face photo (the profile photo of my email account that I used to login), instead of my business logo that I uploaded. Whenever I share the link through my social network, my face always shows up as the thumbnail of the link.
Hi Jerry, When you subscribe to the paid plan, the profile picture will be automatically replaced by the logo you have uploaded. Some notes for your reference. ➢ Header text can be customised by free and paid users. ➢ Header logo (applicable only for Minimal theme) can be customised by free and paid users. ➢ Footer text can be customized by free and paid users. ➢ Footer logo can be customised only by paid users. ➢ Disclaimer and report abuse will always be displayed in the Formfacade share link.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
I am a therapist and want to create a form to asses my clients using a Google form with three sections. I want to be able to scale the answers (different point values for each answer) and total the scores for each section. Is that possible using the Formfacade??
Yes, you can use Formfacade - Assign points addon to assign different point values for each answer and calculate total scores for each section. Step 1: Customize using addon Open your form in google forms > click on the addon icon > click Formfacade - Assign points > click Configure score > setup wizard will be displayed > skip the quick step to assign points by clicking Next > uncheck the option to record the score and display it in the confirmation message, click Next > click Proceed Step 2: Assign points for each question Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on a question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > Answer settings page will be displayed > assign the points for answer choices and click Save. Repeat the steps for other questions in the form. Step 3: Calculate Section Scores Add a short answer question at the end of each section and use the POINTS(SECTION) formula in the Calculate option for that question to calculate the section score. Instructions below. In the Formfacade Edit page, click on the last question in the first page in your form > click on the + add question icon > a new question will be added below the selected question > enter the title "Section Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS(SECTION) formula in the Calculate option > select Hidden for the Appearance option and click Save. Repeat the steps for other sections in your form. Calculate section scores https://formfacade.com/calculate/assign-points-calculate-scores-for-each-section-google-forms.html Formfacade - Assign points demo https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.