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Payable plugin not working when used through formfacade on website
Hi, We're seeing fon't issues on our embedded form. Specific parts of text are smaller than the rest despite not being able to set size, and is making the forms look messy. See here: https://www.dropbox.com/scl/fi/epv8lrmoyo3hnt3j0wld0/Screenshot-2025-03-31-at-6.06.15-pm.png?rlkey=i21bjuymwlc62r53973qnpuu4&dl=0 Form embedded here: https://microstartfarming.com.au/pages/liquid-microbes-order-form
Hi Ryan, You have added content in the description option for the multiple-choice question highlighted in your screenshot. That's why the formatting is different. Note: You cannot set the font size or styles for different form elements. Formfacade will automatically apply the necessary styles based on the font selected in your theme settings.
Hi!! Hope you're okay, We accidentally deleted the total score section and now can't remember the function to recreate it and can't complete our quiz please help
Hi Olivia, You can use the POINTS() formula to calculate the total score. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the last question in the form to select it > click on the + Add new field icon > A new question will be added below the selected question > enter the title "Total score", select the Short answer question type > click on the ⚙️ settings gear icon > Question settings page will be displayed > click Answer > enter POINTS() formula in the Calculate option and click Save. You can also choose to hide this field in the form by selecting "Hidden" for the Appearance option.
I would like the the form to total the score and send a message to recipients based on their total score. But when I configure the form, it gives me individual questions to choose from to send a message about, not the score of the entire quiz.
Hi Ansley, You must set up your form to record the total score. Otherwise, you will not be able to show a conditional message based on score. Calculate total score Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the last question in the form to select it > click on the + Add new field icon > A new question will be added below the selected question > enter the title "Total score", select the Short answer question type > click on the ⚙️ settings gear icon > Question settings page will be displayed > click Answer > enter TOTAL() formula in the Calculate option and click Save. You can also choose to hide this field in the form by selecting "Hidden" for the Appearance option. Show conditional message In the Formfacade Edit page, scroll down to the submit section > select Message based on score > On submit settings page will be displayed > select Total score field for the "Conditional message based on" option, click Create > you can then configure the messages for different conditions as required.
Hi, We've been using the free version of Google Forms on our website, but recently, we received a notification stating that the free submission limit has been exceeded and that we need to subscribe to a paid plan. Could you confirm the submission limit for the free version? As we weren’t aware of this restriction when integrating the form into our website. Thank you so much!
Formfacade - File upload is a paid product. You will need to subscribe to the paid plan to use your form to collect responses. We responded to your posts last year (refer to the links below). https://near.tl/support/forum/formfacade/hi-on-your-website-it-is-mentioned-that-you-offer-.-Nqfm2jaA3HZVmL3jf8p.html https://near.tl/support/forum/formfacade/im-reposting-this-because-my-previous-post-was-del.-NxQAWRZO1-yY_r8nLHC.html
This form has been flagged as unsafe and may be part of a phishing attack. If you believe this is a mistake, please contact us at support@formfacade.com .
Hi - Formfacade has incorrectly flagged this as an unsafe form. We have reviewed and corrected the false positive so that warning message is removed from this form. Please check now.
Please contact me for support. (2nd Request)
Hi Julie, we removed your last post from the community forum and sent an email as requested on 11-March. If you need further help with your form, please post your question here in the community forum, reply to my email or send an email to support@formfacade.com with the relevant details.
im not able to receive notifications after submitting the form. It's my first time using it please help me get it right.
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the ⛔ error message or 📫 icon next to the email to indicate that the email was not delivered. For more details, please refer to the help article. https://formfacade.com/collaboration/check-email-status-error-codes-description.html
I have completed testing my form and trialling placing orders. I now have lots of abandoned orders that i have painfully managed to move to the trash. How do i empty the trash to keep everything clean and clear so that when i start taking actual orders i dont get confused?
Delete redundant orders You can move orders to Trash status and enable Strict privacy to delete these orders permanently. Please note that deleting orders will not reset the order number. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move the submitted orders to Trash status. These orders will not be included in the Reports. Enable Strict Privacy You can enable the Privacy option to delete the orders in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Delete Abandoned orders manually Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Abandoned status > click Delete all > click Confirm. Please note that the draft orders created in the last 48 hrs will not be deleted; only the older orders will be deleted from the Abandoned status.
Hello! How to transfer the responses from the form directly to Google Sheets?
Sync responses from Formfacade Reports Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon > click Sync all responses to sheets. Sync google forms responses to google sheets If you have enabled the "Submit to google forms" option in Formfacade, the responses will be recorded in Google Forms as well. You can use the Google Forms' link to sheets feature to sync the form responses to google sheets. Open your form in Google Forms > click Responses > click Link to sheets > select Create a new spreadsheet > click Create. You can also choose to select an existing spreadsheet and sync responses.
Bonjour, J'aimerai que les personnes qui remplissement le formulaire obtiennent directement leur score total après la dernière question, est ce possible ?
Hi Lea, You can setup your form to record the score in google forms and include it in the confirmation message displayed after submit. When you choose to record it in google forms, the appearance for the score field will be automatically set to hidden so that users can't see the score when they are filling the form. Otherwise, users might edit their answers to change the scores. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the score field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > change the appearance as needed and click Save.
Why is my form report now showing the scores calculated for each question?
Hi Chad, you can choose the preferred report in the Formfacade Reports page. If you would like to view the responses, select Response Summary. If you would like to view the points instead of the responses, select Score Summary. Response Summary - Shows the answers for all the questions in the form Score Summary - Shows the points for scoring questions along with the answers for other questions in the form
Is it possible to pull the Response ID from formfacade to use on google sheets. I can see on the collaborators email you use #${ORDERID()} but does this get sent over to google forms in any way. I would like to use the ORDER ID as the RMA number
Hi Rob, The unique ID is generated after the user submits the form. Therefore, it will not be recorded in Google Forms; only the answers to the questions in the form will be recorded in Google Forms and the linked Google Sheets. You can use Formfacade Reports or export the data.
Points to each answer
Hi Tanu, You can use the Formfacade - Assign points addon to assign different values for answer choices and add score calculations in your form. Open your form in Google Forms > click on the addon icon > click Formfacade - Assign points > click Configure score > select the question type, assign the points, click Next > enable the option to record the score in google form and display it in the confirmation message, click Next > click Proceed > Formfacade Edit page will open in a new tab > click Share > copy the short link and use it to collect responses. If you need to assign different points for questions in the form, click on the question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > assign the points for different answer choices and click Save. Repeat the above steps for other questions. Note: Scorecery addon has been renamed as Formfacade Assign points addon Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Demo video https://youtu.be/zberDwRdLv8 Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html
Is there a way to skip the landing page of the form where it has the purple background and you press START?
Login to Formfacade using the registered email account. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed. select Minimal theme. Click Page. Enter the required text in the Business name (header / account name), Footer (This site belongs to...), upload your logo and click Save. Please note that the theme settings are for your account and it will be applied for all the forms you create using your account. Colorful vs Minimal theme. You can either choose the Colorful or Minimal theme and customize the colors, fonts. In the Colorful theme, the banner image will be set as a cover image that will be displayed at the top. Users will have to click on the start button to view the form. The banner image has an overlay depending on the primary, secondary color. The color for the header displayed on scroll will be set automatically based on the primary color selected for this theme. Please note that the logo is displayed only in the footer in the Colorful theme. In the Minimal theme, the banner image will be displayed above the form title. Users will directly see the form when they open the link. You can set the primary color that will be used for the button and select the preferred background color for the page
Change name
Login to Formesign using the registered email account. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer (This site belongs to...), upload your logo and click Save. Please note that the theme settings are for your account and it will be applied for all the forms you create using your account.
Can i use iframe to embed form? (script tag is ignored in my website editor for security reasons)
Open your form in google forms > click on the addon icon > click Formfacade > click Embed in a webpage > Embed setup wizard will be displayed > select embed in Google Sites, click Next > copy the headless url for the form, replace it in the iframe code below and then use it to embed the form in your webpage. You can change the height as required. <iframe width="100%" height="300" frameborder="0" src="https://formfacade.com/headless/..."></iframe>
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.