Ask questions about our products
I want to redirect the user to another URL after submission. How can we do that?
Log in to Formfacade > click Forms > click on the form you want to edit > Edit page will be displayed > In the Edit page, scroll down to the submit section > select "Redirect to webpage" > Enter the URL you want users to be redirected to after submission > You can then preview the form and submit a response to test the redirect.
why my responses are not link to my original sheet?
You enabled the "Submit to Google Forms" option in your form today. Only the responses submitted after this option was enabled will be recorded in Google Forms and the linked Google Sheet. Track submit status Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on a response to view the details > scroll down and check the Additional details section > The status for Google Forms should be displayed as Submitted. Otherwise, it will display the error message along with the option to resubmit. You can use this option to submit older responses not recorded in Google Forms.
Third request for support. This form is not capturing data.
Hi Gerard, We sent you an email and also replied to your post in the forum (see link below): https://near.tl/support/forum/formfacade/this-is-the-second-time-this-problem-is-being-repo.-OUowK6AppNkLn5LzDyx.html Did you follow the instructions in our reply? If you are still experiencing issues, please provide the following details: 1️⃣ Are the responses not being recorded in Formfacade? 2️⃣ If the responses are recorded in Formfacade but not in Google Forms, have you enabled the Submit to Google Forms option in Formfacade? 3️⃣ If the Submit to Google Forms option is enabled, did you try submitting a test response after enabling it? 4️⃣ If the response is not being recorded in Google Forms, please check the Additional details section for that response 5️⃣ If it shows any error message for Google Forms submission status, share a screenshot of the Additional details section along with the link for your form. Note: We won’t be able to assist you if you don’t provide any details and continue posting repeatedly without additional information.
This is the second time this problem is being reported. People are completing the online form but their data is not being recorded.
Hi Gerard, We sent you an email on July 8. I'm posting the reply here in the forum in case you're not receiving our emails. By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets. This is a google forms feature. If you have enabled the submit to google forms option in Formfacade, but the responses are not recorded in Google Forms, you can track the submission status. Track submit status Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on an response to view the details > scroll down and check the Additional details section > The status for "Google Forms" should be displayed as "Submitted". Otherwise, it will display the error message along with the option to resubmit.
I want to create a Google form that includes someone's name in the confirmation message
Hi Joel, You can use the Formfacade addon to customize your google form and personalize the confirmation message displayed after submit. Open your form in google forms > click on the addon icon > click Formfacade > click Customize this form > click Proceed > Formfacade Edit page will open in a new tab > In the Edit page, scroll down to the submit section > select Custom message > enter the thank you message. You can click on the @ icon the editor and select the required field from the list to include it in the message (see screenshot below). Once you have setup the confirmation message, click Share > click Link > copy the near.tl link and share it with your users to collect responses.
Can i customise the form so that on pressing submit, the person is taken to a thank you page on google sites-
Yes, you can set up the form to redirect users to another webpage when they submit the form. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, scroll down to the submit section > select Redirect to webpage > enter the url > preview the form and submit a response to test it. You can then use the near.tl Formfacade share link to collect responses. Note: Redirect option will not work if you have embedded the form in Google Sites/Wix that embeds the form as an iframe.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html